Customer Service Representative

4 weeks ago

Sydney, New South Wales, Australia Charterhouse Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Charterhouse. As a Customer Service Representative, you will be the first point of contact for our clients, providing exceptional service and support to ensure a positive experience.

Key Responsibilities:

  • Handle inbound calls and emails from customers, addressing inquiries related to loan applications, account management, and product information.
  • Identify and resolve customer issues efficiently, ensuring a high level of customer satisfaction while adhering to company policies and procedures.
  • Maintain a thorough understanding of products and services to provide accurate information and recommendations tailored to customer needs.
  • Work closely with team members and other departments to ensure seamless communication and a unified approach to customer service.

Requirements:

  • A degree in Finance, Business, or a related field is preferred.
  • Minimum of 1 year of experience in a financial customer service role, preferably within a call centre environment.
  • Exceptional verbal and written communication skills are essential for effectively engaging with customers and conveying information clearly.
  • A collaborative mindset with the ability to work well in a team-oriented environment, supporting colleagues and sharing knowledge.
  • Strong analytical skills to identify issues and develop effective solutions promptly.

What We Offer:

  • Opportunities for professional growth and advancement within a respected organisation.
  • A collaborative and inclusive workplace culture that values teamwork and innovation.
  • Access to ongoing training and development to enhance your skills and knowledge in the financial sector.

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