Apac Transaction Manager, Commercial Sales

7 months ago

Melbourne, Australia S&P Global Full time

**Company Name**: S&P Global Ratings

**Location**: Australia / Hong Kong / Singapore / Taiwan

**The Team**:
Transaction Management is a dynamic and highly collaborative team responsible for enabling and managing sales fulfillment processes in an exciting environment. Sales Operations Representatives demonstrate deep proficiency in data and systems management, to develop deep understanding of sales operations practices, and working knowledge of business products, enabling them to provide a full range of support/ancillary services to the commercial organization.

**The Impact**:
This position strengthens the organization’s relationship with existing accounts by providing quality, efficient and standardized customer service, both pre
- and post
- sales. Diverse and flexible portfolio coverage, positions the individual to shorten client response times and increase service quality, helping clients meet their financial and risk management needs. The role additionally plays a critical part in ensuring we meet audit and regulatory requirements.

What’s in it for you?

High transparency working in both cross functional and global groups, including but not limited to sales, product, analytical support, data, Legal, Compliance, IT, and finance functions

Develop your Business Insight and Sales Operations processes in the financial services sector

Deepen your knowledge of our primary products and services within the Ratings business and their impact in the Capital Markets

**Responsibilities**:
Assist in the sales implementation processes
- primarily including order execution, ensuring accurate billing, and system entry to warrant maximum revenue realization

Track customer developments and trends to help craft future offerings Collaborate with Business Developers, Relationship Managers, Portfolio Managers and other Transaction Managers to effectively own the sales pipeline and assist in handling transactional customer queries

Collaborate with other internal functions and act as a bridge between Sales and those functions as required

Comprehend appropriate understanding of relevant regulation and company policies for supporting internal and external clients with guidance from Compliance

Maintain knowledge and comprehension of the pricing strategies and approval guidelines

Facilitate client on-boarding regulatory requirement with internal functions

Actively identify and communicate with APAC Head of Transaction Management about opportunities to refine internal processes to streamline commercial operations

Demonstrate strong problem-solving and prioritization skills to be able to deliver quality customer service independently

Be ready to follow-up on internal and external client matters from start to finish in a timely and accurate manner

Be prepared to participate in periodic and/or occasional global or cross-regional meetings which can happen out of APAC business hours, i.e. early mornings or evenings in APAC.

Proactively learn and master the use S&P in-house systems and vendor platforms for business operations

Provide coverage and assistance to APAC region as and when required by APAC Head of Transaction Management

**What the Hiring Manager Says**:
“You will be flexible and willing to tackle anything. You will also support the entire group and will have exposure to many different business units working on product-mix and with our vendors. This person will have good phone presence, competence, and tech savvy. You also need to effectively communicate with different parties from various background.

APAC Transaction Management is a highly cohesive and collaborative team that we work on projects as a team, but at the same time, we accomplish individual tasks independently. This is a fast-paced and client-centric team with a can-do attitude and sound business control judgement. The new joiner must expect and be well prepared to go through vigorous and intensive on-job training in the first 3-6 months. Self-initiative and genuine interest in learning new things will help you develop well into this role.”

**What We’re Looking For**:
**Basic Qualifications**:
Bachelor’s degree. Business, marketing, finance, economics or related discipline is preferred.

3-5 years of full-time working experience required, preferably in client services, sales operations, sales support, commercial or business management, account management, CRM or related roles

Strong oral and written communication to effectively work well with clients and S&P Global employees

Advanced systems skills, including complete understanding of Excel (proficiency with formulas, macros, pivots would be advantageous), Word, Adobe.

Multi-lingual - Excellent command of reading, writing, speaking and listening of English and Mandarin Chinese; Mandarin Chinese proficiency is essential, native Mandarin Chinese is desirable.

English and Mandarin Chinese typing skills is required.

**Preferred Qualifications**:
Ability to comprehend and speak Japane

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