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Deputy Manager Operations Sps

4 months ago

Banksmeadow, Australia TNT Express Full time

**Who are we?**

At FedEx, moving the world doesn’t only mean delivering for our customers around the globe. Moving the world is also about creating what’s next.

We’re team FedEx - 700,000 people strong around the world. The work we all do comes down to one purpose: to provide our customers with outstanding experiences as we connect the world to what’s next.

This isn’t a place to get just a job, here you get a career for life. It’s a place to enjoy constant change, growth, and progress in your career. Our willingness to innovate and transform is what keeps us at the forefront of our industry. With curiosity, inventiveness, and entrepreneurial spirit, we keep finding new and better ways to deliver results - for our customers, for our people and for the planet.

Here you will be given the flexibility and the empowerment to reimagine the new, spread your wings and see your impact. By doing so, we are motivated to be better together. And together, we always manage to drive and deliver excellence.

**Our Values**

Our culture values empower us to deliver great results. With one FedEx culture, we:
Take care of each other | Commit to do good | Own outstanding | Drive business results | Create what’s next

**What you’ll be working on**

As a Deputy Operations Manager, you will lead a dedicated team of operations professionals for 3PL warehousing within our Service Logistics division.

Our Service Logistics team delivers complex supply chain solutions based on a unique warehousing network performing at the highest standards as well as providing a wide range of transport services with a focus on time critical deliveries to our customers across Australia.
- Manage warehouse operations in the regional distribution center at Banksmeadow (putaway, pick, pack, ship, value add) to ensure all customer requirements are fulfilled and internal and external KPI’s are achieved
- Manage the 3PL warehouse operations team with regards to training, development, attendance, coordination of workflow and shift arrangements and live a culture of motivating staff to go above and beyond
- Ensure high efficiencies of the Service Logistics warehouse operation and drive continuous improvement with a strong focus on service performance, customer requirements, operational efficiencies and cost control
- Provide operations support to all Service Logistics warehouses countrywide and collaborate with the FedEx transport stations to ensure on time delivery performance and support with the implementation of special processes where required
- Ensure full compliance across the whole supply chain (warehousing, transport, Chain of responsibility, SOP’s, audits) and WHS legislation requirements resulting in a safe work environment for all stakeholders
- Work together with Customers and Sales Departments in ensuring a high level of customer service is provided to internal and external clients
- Work closely with the HR Department to ensure we recruit experienced operations support agents and for our 3PL warehouse
- Conduct Staff Performance Reviews to align on work performance and agreed goals
- Ensure full understanding of P&L revenue and cost accounts to meet weekly and monthly targets.

Post Code: 2019 Banksmeadow

**About you**
- Experience delivering service quality and productivity results in a leadership or management capacity in a 3PL warehouse operation ideally in a multiclient environment
- Good knowledge of 3PL warehouse processes, technology and warehouse management systems
- Hands on management experience with the ability to problem solve and make decisions in a fast-paced environment
- Excellent communication and interpersonal skills with the ability to influence staff in improving service levels and working together in a team environment.
- Well-developed computer literacy skills
- Ability to work flexible and on occasion work irregular hours as well as be on call outside of normal office hours
- Knowledge of the business levers, processes, structures and finance
- The ability to adopt our ‘Safety Above All’ culture
- Reliability with a can-do attitude and the willingness to go above and beyond for the customer
- Commitment to the Purple Promise ‘I will make every FedEx experience outstanding’

**The benefits**
- Lead a team of dedicated operational professionals
- Excellent career progression opportunities with a global organisation supported by free extensive in-house training programs and paid tuition assistance
- Full training and support in a friendly team culture
- Uniform provided including safety shoes
- Special employee discounts on memberships, computers, electronics, health insurance, travel packages, and much more

**Equal opportunities**

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, veteran status o