IT Technical Support Officer

4 days ago


Sydney, Australia NSW Government -Department of Customer Service Full time

The Independent Review Office (IRO) is looking for IT Systems Administrator to join our team
- Dealing with enquiries and complaints from injured workers about insurers with a focus on finding solutions
- Full time ongoing role based in Sydney CBD
- Salary ranging from $101,947 - $112,849 base per annum plus superanuation

**About the organisation**

The Independent Review Officer is an independent statutory office established under the Personal Injury Commission Act 2020. Simon Cohen is the current Independent Review Officer.
The Officer is supported by an expert team, the Office of the Independent Review Office (IRO). The statutory functions of the IRO include to:

- find solutions for persons injured at work or in motor vehicle accidents with complaints about their insurers.
- manage and administer the Independent Legal Assistance and Review Service (ILARS)
- conduct inquiries into matters arising in connection with the operation of the Personal Injury Commission Act 2020 and the workers’ compensation and motor vehicle accident legislation.

**About the Role**
As the Systems Administrator for the IRO, you provide technical support for the day-to-day operations of the organisation’s operating CMS system Resolve Software and the operating systems that support the day-to-day operations of the Independent Review Office.

**Your main duties will include**:

- Provide technical and business administration and leadership to customers on products, systems and configuration.
- Liaise with internal and external stakeholders to provide technical support in resolving service issues.
- Monitors analyse and report on systems performance and functionality to contribute to systems quality and improvement of the Resolve Operating System
- Install or upgrade computer components and software, troubleshoot as required
- Proactively identify business risks and opportunities to continually improve efficiencies.
- Contribute to building capability within the System Support Group of the IRO, ensuring effective knowledge sharing and coaching to support optimal customer service

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.?

Salary Grade 7/8, with the base salary for this role starting at $101947 base plus superannuation

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.



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