Manager, Facilities and Services

4 weeks ago

Melbourne, Australia IAG New Zealand Full time

Create impact as a **Manager, Facilities and Services**

**Your Role**

As a Manager, Production services you will deliver efficient Trans-Tasman Facilities and Services Management across entire property portfolio, while considering health & safety, risk, ESG and service excellence. You will be managing a team of 35 staff including contractors and permanent staff. As a part of your role, you will be managing and talking to services (mailroom, curation, catering, events management etc)

**Key responsibilities include**:

- Business case development for partnering & service procurement opportunities within the function and with the rest of organisation where applicable
- Alignment and delivery of measurable and impactful sustainability outcomes within Facilities and Services remit and in line with IAG strategic ESG commitments
- Manage Trans-Tasman Facilities & associated third party providers to deliver superior customer service and workplace experience through an improvement plan that delivers service on time and on budget
- Input into the budgeting process with regards to future facilities and services expenditure
- Management of projects transition into operations and active input into improvement opportunities
- Management of all property and energy related sustainability reporting and continuous ESG improvement initiatives
- Management of ongoing landlord and premises issues, and facilitate owners’ consent for capital works
- Work with Property Project Delivery team, to input requirements into new workplace and operations models related to office facilities and service provisioning
- Initiate and manage facilities & services (catering/curation) diversity initiatives for inclusion in the workplace

**About You**
- Significant work experience in corporate real estate, projects and facilities management and/or services management.
- Someone with strong experience and knowledge of Docusign or similar tool
- Strong understanding and experience of service agreement and vendor management
- Strong strategic mindset and stakeholder management.
- Well-developed interpersonal skills and ability to manage relationships with key stakeholders, including managing expectations
- Well-developed time management skills and ability to meet deadlines and coordinate others to meet milestones
- People management skills and ability to coach and develop
- Undergraduate qualification in Property, Hospitality, Engineering or related field, or demonstrated equivalent experience

Applications close on Thursday 12 December 2024

All this shows up in what we offer:

- 5 myLeave days per year on top of annual leave
- Work from home and many more flexibility options with myFlex
- Compassionate leave including Sorry Business, early pregnancy loss and extended family bereavement
- Dedicated career growth programs, including the award-winning IAG Academy
- Great employee network communities

**ABOUT US
We’re part of the largest general insurance group in Australia and New Zealand. Together our family of brands turns the IAG purpose of making your world a safer place into action by helping, supporting ambitions and making insurance accessible.

We’re guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses and communities. Collaborating on Indigenous-led solutions that enable growth, develop resilience and create meaningful change, and support the leadership development of our Indigenous employees.

As part of IAG, you'll enjoy a world of opportunity, growth and stability and work in an environment that celebrates all viewpoints shaped by life experiences and cultures. Together we're passionate about social issues, climate change resilience, big tech and being an inclusive workplace.

Learn more about who IAG is here.

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