Technical Account Manager

2 weeks ago


Canberra, Australia Fortinet Full time

Location: Australia (Canberra)

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager (NV1) to contribute to the success of our rapidly growing business.

Would you like to join the global leader and innovator in broad range of network security solutions to help the strategic customers and optimise their customer experience? We are expanding our Advanced Support (AS) team in APAC and seeking a talented Technical Account Manager (TAM) to join us in delivering exceptional service and support by operating as primary technical advisor for key Fortinet customers.

If you are keen in helping customers achieving their strategic objectives while working on cutting edge security products and technologies, then come and join our team.

**As a Technical Account Manager, you will**:

- Be the primary point of contact for the dedicated accounts.
- Provide technical solutions to address customer issues.
- Centrally manage and prioritize customer issue to assure timely resolution.
- Be responsible for the reproduction of customer environments on lab equipment.
- Follow-up with R&D departments to resolve product issues.
- Be responsible for tracking, maintaining and resolving incident reports and customer support requests.
- Create technical documentation and bulletins to improve internal and external knowledge base.
- Update and provide guidance on new releases and features to dedicated accounts.
- Develop best practice deployment and troubleshooting methodology documentation.
- Conduct periodic site visits for the managed accounts.
- Exercise independent judgment in methods, techniques and evaluation criteria for obtaining results.
- Provide both technical and customer relationship handling mentorship to junior Technical Account Managers.
- Lead initiatives that contributes to the success of the Advanced Services team and the company.

**We Are Looking For**:

- At least 8-10 years’ experience in technical support role in a networking/security company.
- Strong understanding of data networking protocols, specifically TCP/IP, routing and switching.
- Experience with security products firewalls, IPsec, IDS/IPS, Anti-Spam, virus scanning.
- Administrator level working knowledge of Windows, Linux or Unix skills an advantage.
- Strong troubleshooting and problem solving skills.
- Effective oral and written communication skills.
- At least NV1 Australian Security clearance.

**Why join us?**

LI-CR1



  • Canberra, ACT, Australia Fortinet Full time

    Location: Australia (Canberra)Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager...


  • Canberra, ACT, Australia Fortinet, Inc. Full time

    Location: Australia (Canberra)Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Account Manager...


  • Canberra, ACT, Australia Fortinet Full time

    Job DescriptionLocation: Australia (Canberra)Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical...


  • Canberra, Australia Nutanix Full time

    **Hungry, Humble, Honest, with Heart. **The Opportunity** Do you have strong expertise in virtualization, cloud services, and data center infrastructure? If so, join our Professional Services team at Nutanix as a Technical Account Manager (TAM) in Canberra (Australia) and become a trusted advisor to our valued customers, while gaining access to...


  • Canberra, Australia Real Time Australia Full time

    Be part of a growing MSP - Career progression opportunities Solution Consultant, Virtual CIO, Virtual CTO Are you a Technical Account Manager with a solid working knowledge of MS infrastructure and cloud business technologies? Are you looking for an exciting new opportunity to drive customer outcomes and grow your career with a supportive and inclusive...


  • Canberra, Australia Real Time Australia Full time

    Canberra 2600 - WFH & WFO - Career progression opportunities Solution Consultant, Virtual CIO, Virtual CTO - $140-180k base + super - Are you a Technical Account Manager with a solid working knowledge of MS infrastructure and cloud business technologies? - Are you looking for an exciting new opportunity to drive customer outcomes and grow your career with a...


  • Canberra, ACT, Australia ENGINEERINGUK Full time

    You will need to login before you can apply for a job.Technical Account Manager, WWPS - ANZ Public SectorEmployer: AmazonLocation: Canberra, Australian Capital Territory, AustraliaSalary: CompetitiveClosing date: 12 Feb 2025DESCRIPTIONAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team...


  • Canberra, ACT, Australia ENGINEERINGUK Full time

    You will need to login before you can apply for a job.Technical Account Manager, WWPS - ANZ Public SectorEmployer: AmazonLocation: Canberra, Australian Capital Territory, AustraliaSalary: CompetitiveClosing date: 12 Feb 2025DESCRIPTIONAs a Technical Account Manager (TAM) at Amazon Web Services, you will be a valued member of the Enterprise Support team...


  • Canberra, ACT, Australia Fortinet Full time

    About the RoleThis is an exciting opportunity to join our team as a Technical Account Manager and contribute to the success of our rapidly growing business.The ideal candidate will have a strong technical background, excellent communication skills, and a passion for customer service.In this role, you will be responsible for:Providing technical solutions to...


  • Canberra, Australia AWS Australia Pty Ltd Full time

    Experience in a similar role as a Senior Technical Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, Infrastructure Lead, Operations Manager, Devops Lead etc. - Understand operational parameters and troubleshooting for at least two of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and...


  • Canberra, ACT, Australia Fortinet Full time

    Fortinet, a leading cybersecurity innovator, seeks an experienced Senior Technical Account Representative to contribute to the success of our rapidly growing business. As a key member of our Advanced Support (AS) team in APAC, you will deliver exceptional service and support by operating as the primary technical advisor for strategic customers.The ideal...


  • Canberra, Australia NRI Australia Full time

    **Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow.** Are you an experienced IT professional with a Federal Government security clearance and a...


  • Canberra, ACT, Australia Servicenow Full time

    Job DescriptionWe are seeking highly motivated and professional individuals to join our Support Account Management (SAM) Services team as Customer Success Advocates. These talented professionals will play a critical role in delivering world-class customer satisfaction by proactively identifying and resolving potential degradation of service issues.As a key...


  • Canberra, Australia Red Hat Software Full time

    About the job: The Red Hat Global Professional Services team is looking for a Consulting Services Account Specialist to join us in Sydney, Australia. In this role, you will participate in strategic account planning sessions, territory reviews, and deal-specific account calls to identify how Red Hat can increase large journey based solution wins and help...

  • Account Manager

    3 weeks ago


    Canberra, Australia HAYS Full time

    Exciting opportunity exist for an experienced Account Manager to join a close-knit Managed Service Provider! **Your new company** *** You will join a leading Canberra IT solutions provider, dedicated to providing clients with industry leading customer service and technical advice. With offices in both Canberra and Brisbane, this organisation provides highly...

  • Account Manager

    2 weeks ago


    Canberra, Australia Corporate Executive Search Inc. Full time

    **Account Manager/Sales Engineer** **Purpose of the Role** - Handle account portfolio, acting as primary client liaison. - Grasp client goals and devise strategies for success. - Work with internal teams to provide tailored solutions. - Track account performance and offer regular client updates. - Spot upselling and cross-selling chances to boost...


  • Canberra, ACT, Australia Forescout Technologies Inc Full time

    What You Will DoAs a Technical Sales Professional at Forescout, you will be responsible for:Achieving quarterly and annual sales goals and objectives by driving business transaction linearity and pipeline development.Identifying and pursuing sales opportunities at assigned accounts, leveraging your strong industry and technical background.Building...


  • Canberra, Australia Oracle Full time

    Technical Account Representative (TAM) 4-22000CXC **Applicants are required to read, write, and speak the following languages***: English **Preferred Qualifications** **IMPORTANT: This is a security designated position. Applicants must be an Australian citizen and currently hold an NV clearance. Applicants will be required to undergo clearance at PV...


  • Canberra, Australia CyberCX Full time

    **About Us** CyberCX has united Australia and New Zealand’s most trusted cyber security companies to deliver the most comprehensive end to end cyber security services offering to enterprises and governments. **The Role** This role is responsible for assisting the sale of CyberCX capabilities, products, professional services, and managed services to...

  • Technical Consultant

    20 hours ago


    Canberra, Australia Real Time Australia Full time

    AU Citizens holding minimum NV2 eligible for nomination to pursue PV clearance - Multiple Permanent Full Time and Contract opportunities - Multiple Technical Consultant roles across - **Technical Project Management, Technical Business Analysis, Presales, Technical Engineers, Account Managers**: - Must Be**:NV1, NV2 or PV1** Cleared - Permanent Salary: up to...