Act - Account Technical Lead (Euc)

**Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward - so that you’re always ahead of tomorrow.**

Are you an experienced IT professional with a Federal Government security clearance and a strong background in leadership and account support? NRI Australia, a leading technology services provider, is seeking a dedicated and skilled Account Technical Lead specializing in End User Computing (EUC) to join our team in Canberra. This role requires exceptional leadership skills, technical expertise in Microsoft environments, and a focus on delivering excellent customer service. If you're ready to take your career to the next level, we want to hear from you

**Key Responsibilities**:

- **Account Leadership**: Serve as the primary point of contact for our client, leading the technical aspects of the account and providing guidance and support.
- **Customer Service**: Deliver exceptional customer service, maintaining effective communication with clients to ensure their EUC needs are met efficiently.
- **Technical Expertise**: Possess a strong knowledge and experience with Microsoft environments, including Windows 10, SharePoint, and Outlook, with a focus on EUC solutions.
- **Technical Knowledge**: Exhibit technical expertise in desktops, laptops, and other EUC devices, including mobile phones and tablets. Troubleshoot and resolve technical issues effectively.
- **Availability**: Be technically hands-on and available to work after hours when required to address critical EUC issues and emergencies.
- **On-Call Duty**: Be on call on a rotating roster, as it may be a requirement for this role, to provide EUC support outside regular business hours.
- **Team Management**: Prior experience in managing and leading technical teams, especially in an outsourced environment, is highly advantageous.

**Qualifications**:

- Federal Government security clearance is mandatory.
- Proven experience in a leadership role within the IT field, particularly in EUC.
- Exceptional customer service and communication skills.
- Strong knowledge of Microsoft environments, especially in the context of EUC.
- Technical skills in desktop, laptop, and mobile EUC device support.
- Ability to work well in a team and independently.
- Flexibility to work after hours and participate in an on-call rotation.

**What's in it for You?**

In recognition of your exceptional customer-centric approach, and innovative thinking, we offer the following:

- A clear emphasis on professional development.
- Engaging and diverse project work.
- Support for obtaining relevant certifications.
- Flexibility to balance work with your personal priorities.
- A comprehensive health and well-being plan.
- Competitive salary packages.
- Exciting corporate partnerships.

Seize this opportunity to be part of a team that values your contributions and offers a fulfilling career experience. Join us on this journey towards professional growth and success.

DIVERSITY & INCLUSION

We value our collaborative culture and work together to support a variety of community organisations and social issues.

We’re that partner for countless businesses. Designing, implementing, and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success - across business, government and beyond.

We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space - with local decision-making and authority. And we’re powered not just by technology, but by passionate people who are fearlessly committed to getting it right for our customers.

Transformative digital solutions take the right team, making the right moves at the right time. You’ve found yours with NRI