Technical Services Manager

1 week ago

Canberra, Australia Red Hat Software Full time

About the job:
The Red Hat Global Professional Services team is looking for a Consulting Services Account Specialist to join us in Sydney, Australia. In this role, you will participate in strategic account planning sessions, territory reviews, and deal-specific account calls to identify how Red Hat can increase large journey based solution wins and help customers achieve their business and technology transformation objectives. You'll need a good foundation of technical knowledge, understanding of and ability to articulate enterprise transformation and solution journeys, with expertise in project and scope management. As a Consulting Services Account Specialist, you will create forecasts and plans for your region's consulting sales in close collaboration with the services and sales management in the territory or region. You’ll develop a Consulting Services business pipeline for large, journey based solution deals and jointly manage sales cycles to closure in collaboration with sales and presales. You’ll seek out new opportunities with existing customers to land, guide adoption, and expand Red Hat solutions and services.

What you will do:

- Manage and construct technology and services sales, coordinate services team responses, and create proposals for customers
- Work closely with the account managers, solutions architects, consulting and service delivery managers, and global system integrator (GSI) and system integrator (SI) partners to maximize project value
- Engage enterprise leaders (CxO) to understand business problems and priorities
- Articulate Red Hat capability, experience, and offerings to support enterprise transformation
- Provide expertise and vision and a point of view to inspire enterprise strategy
- Conduct or coordinate discovery sessions working with presales architects and consultants as needed
- Construct technology journey and high level project approach
- Negotiate rates, project costs, terms, and statements of work in collaboration with the regional services manager or service delivery managers
- Provide sales booking forecasts
- Ensure that appropriate delivery resources are involved in validating scope of engagements with your local services delivery manager
- Participate in account strategy sessions for target services accounts
- Meet or exceed assigned targets including sales, revenue, and margin

What you will bring:

- 8-10- years of enterprise technology solutions sales experience with 4-5 years in a senior level role selling to CxO level; these could be obtained in customer-facing position as a professional services architect, enterprise architect, or consultant or in a related sales position
- Experience with a professional services organization and an understanding of a variety of consulting delivery models
- Preference for background in the financial sector, utilities, public sector and/or any major Enterprise environment
- Thorough experience selling services strategies and developing proposals, contracts, close plans, and statements of work for professional services
- Excellent cross-functional communication skills, consultative selling and presentation skills
- Industry transformation vision and the ability to explain technical topics
- Established sustainable network of customer relationships

  • Technical Services Manager

    2 weeks ago

    Canberra, ACT, Australia beBeeBiosecurity Full time $110,000 - $145,000

    Technical Services ProfessionalAnimal Health Australia is seeking a highly skilled Technical Services Manager to join their team. As a key member, you will play a crucial role in developing and managing programs that support Australia's livestock biosecurity system.This position requires strong project/program management skills, with experience in technical...

  • Engineering and Technical Services Manager

    2 days ago

    Canberra, Australia Northrop Grumman Full time

    **Requisition ID: R10074576**: - **Category**:Engineering - **Location**:Fairbairn, Australian Capital Territory, Australia - **Citizenship Required**:Australia Citizenship - **Clearance Type**: Secret (NV1) - **Telecommute**:Yes-May consider hybrid teleworking for this position - **Travel Required**:Yes, 10% of the Time - **Positions Available**:1 At...

  • Service Management Analyst

    2 weeks ago

    Canberra, Australia Davidson Group Services Full time

    **About the Company** Our client is a large multinational Systems Integrator, which is a leading global information technology company that specialises in developing high-performance solutions with a focus on security. **About the Role** The role involves overseeing, facilitating, and administering ITIL-based service support and technical account...

  • Animal Health Technical Services Manager

    2 weeks ago

    Canberra, ACT, Australia Animal Health Australia Full time

    Animal Health Technical Services Manager Join to apply for the Animal Health Technical Services Manager role at Animal Health Australia Animal Health Technical Services Manager Join to apply for the Animal Health Technical Services Manager role at Animal Health Australia Direct message the job poster from Animal Health Australia Executive Officer at Bespoke...

  • Service Management Analyst

    2 weeks ago

    Canberra, ACT, Australia Davidson Group Services Full time

    **About the Company**Our client is a large multinational Systems Integrator, which is a leading global information technology company that specialises in developing high-performance solutions with a focus on security.**About the Role**The role involves overseeing, facilitating, and administering ITIL-based service support and technical account management for...

  • El2 Technical Service Delivery Manager

    2 days ago

    Canberra, Australia IT Alliance Australia Full time

    Canberra, Sydney, Brisbane, Adelaide and Melbourne **Services Australia** One of our **Federal Government** clients is looking for **EL2 Technical Service Delivery Manager **in **Canberra, Sydney, Brisbane, Adelaide **and** Melbourne.** **We are looking for the following Skills/Experience**: - Experience working with and influencing internal and external...

  • Technical Tester

    2 weeks ago

    Canberra, ACT, Australia Mtp Services Full time

    12 months + 24 months in extensions- July Start- NV1 RequiredOur client is a high profile Federal Government Department which is also a part of the National Intelligence Community. MTP Services is seeking a Technical Tester to assist our Client on multiple projects.Your expected roles and responsibilities are to:- Monitor, assess, enhance public and internal...

  • Technical Writer

    2 weeks ago

    Canberra, ACT, Australia Davidson Group Services Full time

    **Responsibilities**:- Write and edit technical documentation, including manuals, user guides, and online help systems.- Ensure all documentation adheres to departmental and industry standards.- Manage multiple projects simultaneously and prioritize deadlines.- Ensure accuracy, clarity, and consistency of documentation.- Continuously improve and update...

  • Technical Services Officer

    2 weeks ago

    Canberra, ACT, Australia Northrop Grumman Full time

    **Requisition ID: R10159953**:- ** Category**: Technical Support- **Location**: Fairbairn, Australian Capital Territory, Australia | Australia Fortitude Valley, Queensland, Australia- **Clearance Type**: Protected (Baseline)- **Telecommute**: No- Teleworking not available for this position- **Travel Required**: Yes, 10% of the Time- **Relocation...

  • Technical Service Support Manager

    2 weeks ago

    Canberra, ACT, Australia beBeeService Full time $110,400 - $129,600

    Job SummaryWe are seeking an experienced Service Desk Manager to lead our technical support team. As a key member of our organization, you will oversee the daily operations of the Service Desk, ensuring seamless delivery of IT services to our customers.About the RoleSupervise and guide a team of service desk technicians in resolving customer inquiries and...