Assessment and Resolution Officer

2 months ago


Adelaide CBD, Australia SA Government -DEPARTMENT FOR CHILD PROTECTION Full time

**Department for Child Protection**

**Job reference**: 536759

**Location**: 5000 - ADELAIDE

**Job status**: Long Term Contract

**Eligibility**: Open to Everyone

**Role Status**: Full Time Term Vacancy until 2 August 2024

**Remuneration**: ASO6 ($95,588- $101,109 per annum + 10.5% Super)

**Role Details**

The Department for Child Protection is seeking an **Assessment and Resolution Officer** to join the Executive Services team on a full-time term basis.

The role is responsible for:

- Providing timely and informed specialist advice and consultation services on a range of child protection related complaints which support the achievement of the Central Complaints and Feedback Unit policies and procedures to DCP Executives and other key stakeholders.
- Managing complex complaints and feedback case material, evaluating complaints and feedback process activities and ensuring work outputs adhere to relevant legislative requirements and government policies and guidelines.
- Contributing to the development and review of reporting metrics, documents and reports and resource allocations within the Central Complaints and Feedback Unit.

**About You**

To be successful you will have experience in managing extremely sensitive and complex issues, complaints and problems, and initiating, formulating and actioning solutions to resolve complaints based on the practical interpretation of policies, procedures and relevant legislation.

You will have exceptional interpersonal, written and oral communication skills, with the ability to exercise confidentiality, resilience and sound judgement that enable the provision of accurate and actionable advice to key stakeholders and clients.

If you have an understanding of statutory complaint management guidelines within SA government or the child protection, health or social services environments, then this may be the role for you.

**About the Business**

The Department for Child Protection (DCP) plays a key role in the protection of children, young people and their families within South Australia. The department provides support to vulnerable children and young people to be safe, strong and connected.

**Special Conditions**

To find out more about this role, including the **key selection criteria** and **special conditions**, please click on the attached role description.

To **apply** for this role, please click the 'apply' button to be re-directed to the DCP Career Portal.

**Applications close**: 29/06/2023 11:00 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.


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