Customer Service Officer

1 month ago

Sydney, Australia NSW Government -Cities & Active Transport Full time

**_Do you want your work to make a difference for NSW?_**
- Together, we create thriving environments, communities and economies._
- **Customer Service Officer, Greater Sydney Parklands**:

- **Ongoing Full Time Opportunity, based in Centennial Parklands**:

- **Clerk Grade 1/2, salary relative to experience, ranges from $67,975 to $73,901 plus super**

Greater Sydney Parklands (GSP) is a city-wide agency created to become Sydney’s leading urban parks advocate. In partnership with communities and governments, it will plan for and expand great open spaces and parklands and champion the NSW Government’s new 50 Year Vision for Sydney’s Open Space and Parklands.

Greater Sydney Parklands currently brings together five iconic parks across Sydney: Centennial Parklands, Parramatta Park, Western Sydney Parklands, Callan Park and Fernhill Estate.

Made up of collaborative, creative and committed people, Greater Sydney Parklands is looking for **Customer Service Officers** to deliver high quality customer service to general visitor, business and stakeholder enquiries and provide administrative support services to contribute to the achievement of GSPT’s objectives and strategies.

This is an excellent opportunity to join a dedicated, flexible and dynamic team together with significant opportunity to be a key contributor in positioning Greater Sydney Parklands as leaders in park, venue and precinct facilities and management, providers of quality leisure facilities, events and natural and cultural heritage. We also offer career development and advancement opportunities.

**About you**

Your high-level communication and customer service skills will see you providing high quality customer service on a consistent basis in a high volume work environment where there are competing priorities and tight timeframes.

Your ability to de-escalate and resolve customer complaints and issues in accordance with policies and procedure is key to this role.

**Key knowledge and experience**
- Experience in providing reception and switchboard services in a customer service environment.

**Essential requirements**
- Demonstrated prior experience in high level customer service delivery

For more information read the full Role Description**:Customer Service Officer**

**About Us**

Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and active modes like walking and cycling. The work we do connects the journeys you take every day.

We are in the middle of delivering the largest transport infrastructure program in Australia's history. We work across planning, policy and procurement, harnessing data and technology to develop smarter and more adaptive transport solutions.

**The Division**

The Cities and Active Transport Division ensures our cities and neighbourhoods are integrated with transport and we make our streets and public places functional, beautiful, inclusive, and inviting for all to enjoy.

We do this through creating alignment across government on strategic outcomes and a focus on excellence in placemaking and quality design.

**To Apply**

**Please note, the Department of Planning & Environment (DPE) currently provides recruitment services to Transport for NSW.**

**Applications close Sunday, 2nd July 2023 at 11:55PM.**
- A recruitment pool may be created for ongoing and temporary opportunities of the same role or role type that may become available over the next 18 months._

**Looking for more information or assistance in applying?**

Our Diversity team can assist to:

- provide alternative formats to apply
- make adjustments to the recruitment process
- offer information about workplace adjustments and support networks

Find us on Facebook, Instagram, and LinkedIn.

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