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Call or Contact Centre Operator

4 weeks ago

Sydney Central Business District, Australia HAYS Full time

Recruiting for a NSW government department who require multiple call centre operators.

**Your new company**
Fantastic opportunity to join a Government department which will see you on the front line for all customer enquiries. This department is looking for multiple call centre operators to resolve a high volume of inbound and outbound calls.

**Your new role**
As a Customer Service Officer this role will require you to:

- Provide a high-level quality of customer service daily as the first point of contact for general enquiries for this business unit
- Resolve a high-volume of inbound and outbound calls in a courteous, accurate and efficient matter, handling complaints where necessary

**What you'll need to succeed**
To be successful for this position you should:

- Ideally have previous experience working within a contact centre or in a phone-based customer service role
- An ability to hit the ground running in a fast-paced environment
- Be a confident multi-tasker and have a committed approach to customer satisfaction
- Possess strong written and verbal communication skills

**What you'll get in return**
You will be working for a reputable government organisation in a supportive environment. Contract durations are typically 3-6 months; however, we sometimes get roles in for as short as one month if you are interested in something shorter term. Contracts often have the potential for extension and tend to pay between $25 and $35 per hour + super (these details will be clarified regarding specific roles when they are officially released). These working environments are often described by our contractors as supportive and inclusive office cultures, with interactive training to set you up for success.

**What you need to do now**

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2595288

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