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Contact Centre Operator
1 week ago
Contact Centre Operator
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Pay rate: $32.
16 per hour + super:
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Start date: 27/01/2023:
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End date: 30/06/2023:
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Location: Paramatta:
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Police check required
This is a great opportunity to work with this large Government department located onsite at their Parramatta Office. This role provides excellent training and a friendly and supportive working environment.
Experience in a similar role within a call centre environment would be highly advantageous
The role:
- Receive inbound calls, obtain necessary information, and utilise generalist knowledge to transfer customers to appropriate contact centre specialists
- Undertake administrative to support the provision of highquality service delivery
- Maintain customer satisfaction
- Handle customer data and information with confidentiality
- Maintain accurate records and databases in their inhouse systems
- 7am 7pm rotating roster, Monday to Friday
- 7 hours per day, 35 hours per week
Skills/Experience
The call centre/customer service representatives are often the first point of contact for the Department.
It is essential that you enjoy providing a high level of customer service treating customers with honesty, fairness, sensitivity and dignity.
- 23 years experience in a call centre or customer service role
- Excellent written and verbal communication skills
- High level of professionalism
- Strong problem solving abilities, especially in a fastpaced environment
- Proficient in Microsoft office suite
How to apply
Does this sound like you? Please apply
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