Call Centre Team Leader

5 months ago

Sydney Central Business District, Australia HCF Full time

**About RT HEALTH**

At RT Heath, we’re all about community. It’s the reason we were founded back in 1889 and it’s why we’re still here today supporting more than 48,000 hardworking Aussies across the rail, transport and energy industries. Australia’s first registered health fund and proudly not for profit, we’ve spent 130+ years supporting our members with great value health cover and a level of care that we’re known for. We’re now a proud division of HCF, Australia’s largest not-for-profit health fund but we remain focused on our commitment to support hardworking men, women and families on their health journeys.

Our members come first. Always.

**About the Role**

Reporting to the Contact Centre Manager, you will be accountable for effectively leading, coaching, developing and motivating a call centre team located in our George St Office.

Your role will be to ensure effective and efficient customer service is provided to all RT Health members; and to maximise call opportunities to promote RT Health products and services and achieve individual, team and call centre KPI’s.

**Responsibilities**
- Conduct regular one on ones, as well as yearly performance appraisals with team members focusing on their current performance and coaching them to achieve individual and team goals.
- Use Call Centre Technology to manage, monitor, evaluate and provide feedback on team members' and group performance.
- Effectively communicate to the team new developments/processes and where possible explain reasons why changes/decisions have been made.
- Provide feedback to Resource Planner on roster and follow processes and procedures.
- Develop and maintain a team culture that facilitates continual improvement.
- Provide timely feedback to the relevant individual/department impacting the customer experience
- Accept all member escalations; demonstrate professionalism in assisting the member.
- Regularly review calls to monitor quality and ensure RT Health service level standards are adhered to
- Maintain a thorough knowledge of products and procedures.
- Ensure all team, department and business changes are embraced and managed effectively.

**About You**
- Previous experience in a similar role, preferably in a contact centre or customer service environment.
- Proven track record of leading and managing teams, achieving performance targets, and driving results.
- Excellent interpersonal and communication skills, with the ability to effectively engage and motivate team members.
- Strong problem-solving and decision-making abilities, with a focus on providing efficient and effective solutions.

**Culture & Benefits**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your own wellbeing journey, so that you can be at your best. This includes:

- 50% subsidy on HCF Private Health Insurance
- 18 weeks Parental Leave for all new parents
- Mental Health & Wellbeing programs
- Discounts to HCF’s entire suite of products; Life, Pet and Travel Insurances

Growing your career at RT Health is a priority for us. We fill approximately 40% of our roles internally To support your growth and development we have many learning opportunities internally and externally with study leave and study assistance to further support.
- #LI-DL1_

  • Call Centre

    5 months ago

    Brisbane Central Business District, Australia HAYS Full time

    Call Centre - Permanent Role - $55-57k plus super - Fully Remote - Experience in call centre needed **_ Company Info_** - Our client works with leading Banks and other Financial Service organisations, operating on a global scale, with existing operations in Australia._ **_ Role Duties_** - This inbound role involves taking a range of phone calls from...

  • Call Centre Agent

    5 months ago

    Sydney, Australia GIFT Recruitment Services Full time

    We are on the search for new confident individuals to come join our fun and engaging team here at Fundamental! - Do you love speaking to people and making their day a little bit better? - Do you want a role that offers progression opportunities, with other amazing benefits? - A backpacker or local looking to expand the communications skills with a supportive...

  • Workforce Planning

    4 months ago

    Sydney Central Business District, Australia HAYS Full time

    Team Leader - Workforce Planning opportunity on a perm basis. **Your new company** Retail Banking Services, delivering a seamless banking experience for the future, to their 10 million + personal and small business customers. They offer market-leading products and services, supported by some of the world’s best systems and processes. *** Their...

  • Member Services Team Leader

    5 months ago

    Sydney Central Business District, Australia HCF Full time

    **About RT HEALTH** At RT Heath, we’re all about community. It’s the reason we were founded back in 1889 and it’s why we’re still here today supporting more than 48,000 hardworking Aussies across the rail, transport and energy industries. Australia’s first registered health fund and proudly not for profit, we’ve spent 130+ years supporting our...

  • Call Centre

    5 months ago

    Sydney, Australia KPR Solutions Full time

    Various Sydney NSW locations - Multiple positions available Temp and Perm - Competitive Hourly Rates We are currently seeking enthusiastic and driven Call Centre Operators. Whether you're looking for a temporary or permanent position, we have great opportunities available for you. **About you**: - Ability to handle relevant administrative tasks...

  • Call Centre Officer

    5 months ago

    Sydney, Australia PERSOLKELLY Full time

    Due to significant growth, our nationally recognised clients require a committed call centre officer to support them on a 1-month project. You will be mainly responsible for high volume outbound calls to attendees of the events. You will also be responsible for ad-hoc admin computer tasks. This role suits someone who is confident over the phone, has...

  • Call Centre Agent

    5 months ago

    Sydney, Australia Lotus People Full time

    Start immediately! Exciting 3 month temporary position with potential to extend - Provide valuable support to customers in this fast paced, call centre role! - Sydney CBD offices, with opportunity to work from home 3 days a week! - $35- $37 per hour + super depending on experience, full time hours **ABOUT THE COMPANY** Lotus People are delighted to be...

  • Waste Operations Team Leader

    5 months ago

    Sydney Central Business District, Australia HAYS Full time

    Waste Operations Team Leader - Contract Opportunity **Your new company** Local government organisation seeking a Waste Operations Team Leader to join the team for a 3-month contract and help to ensure the Waste Management Services are delivered in compliance with Waste Management Policies and the Local Government Act 1993. **Your new role** This role...

  • Call Centre Agent

    5 months ago

    Sydney, Australia Employ Full time

    12 month FTC - $75k including Super - Monday to Friday Our client is a small NFP Super Fund that has been serving its industry-based members for over 30 years. This Sydney-based fund is seeking to recruit an experienced call centre agent to join their team. - Working within a small contact centre - 12 month fixed term contract - Based in Chullora office (No...

  • Sales Assistant

    2 months ago

    Sydney, New South Wales, Australia Carpet Call Full time

    About UsCarpet Call is a leading national company with a diverse business profile, offering a range of products including carpet, timber, laminate, vinyl, blinds, shutters, and rugs.Our BusinessWe operate a combination of retail and direct sales forces, with a strong presence in Melbourne, Sydney, Perth, Brisbane, Western Australia, and South Australia.Job...

  • Team Leader

    5 months ago

    Sydney Central Business District, Australia HAYS Full time

    Exciting new permanent Team Leader position with a leading national Occupational Rehab provider. **Your new company** Hays Healthcare are delighted be partnering with a leading occupational rehab provider within Australia. This organisation works across various frameworks to expedite successful return to work results. They currently have an exciting...

  • Call Centre Service Manager

    4 weeks ago

    Sydney, New South Wales, Australia EBR Full time

    Job Title: Call Centre Service ManagerJoin EBR, an ambitious financial organisation in the home lending space, as a Call Centre Service Manager. This role is responsible for delivering an outstanding customer experience with every interaction we have with our customers.About the RoleThe Call Centre Service Manager will be responsible for the day-to-day...

  • Call Centre Service Manager

    3 weeks ago

    Sydney, New South Wales, Australia EBR Full time

    Call Centre Service ManagerJoin EBR, an ambitious financial organisation in the home lending space, as we seek a skilled Call Centre Service Manager to lead our team in delivering exceptional customer experiences.About the RoleAs a Call Centre Service Manager, you will be responsible for overseeing the day-to-day operations of our call centre, working...

  • Customer Service

    5 months ago

    Sydney, Australia Public Sector People Full time

    3 month temporary contract with view to go permanent - $36.18 ph + Super - Join a busy local government organisation to be part of their call centre team! Public Sector People are partnering with a well-known local government organisation to recruit for 3x customer service officers in their call centre. About the role: - 3 month temporary contract with...

  • Customer Service/call Centre

    5 months ago

    Norwest Business Park, Australia Sharp & Carter Full time

    Competitive hourly rate - Long term Contract Position in Large Stable Business - Join a supportive team **The Company** We are currently engaged to recruit for a Multinational Business in Northwest Sydney. They are seeking a Customer Service professional who is able to commit to a 9 month contract and are interested in joining a great supportive...

  • Emergency Call Centre Agent

    5 days ago

    Sydney, New South Wales, Australia Programmed Full time

    About the RoleProgrammed is seeking a skilled Customer Service Representative to join their team in a high-volume call centre environment. As an Emergency Call Centre Agent, you will be responsible for providing exceptional customer service and ensuring accurate connections to emergency services across the country.Key ResponsibilitiesAnswering emergency...

  • Team Leader

    4 months ago

    Sydney Central Business District, Australia EML Full time

    **Team Leader**: NSW - Sydney CBD CTP Full Time EML is a leading **Personal Injury Claims Management** and **Workers Compensation** business. Our goal is to help people get their lives back through **ongoing support during their recovery journey**. We continue to experience ongoing growth and now have over **4,000 dedicated employees**. We foster a learning...

  • Call Centre Operator

    5 months ago

    Sydney, Australia HAYLO People Full time

    Great career paths and opportunities for progression - Work with a supportive and fun team - Exciting Opportunity in Sydney CBD Location This is a fantastic role if you are looking to start your career and want to help people across the community. Our client is looking for a Receptionist/ Call Centre Operator who will be based in Sydney CBD. **The role** -...

  • Call Centre Service Manager

    1 month ago

    Sydney, New South Wales, Australia EBR Full time

    {"h1": "Call Centre Service Manager", "p": "At EBR, we are seeking a highly skilled Call Centre Service Manager to join our team. As a key member of our customer experience team, you will be responsible for delivering exceptional customer service and leading a team of lending specialists in a fast-paced call centre environment.", "ul": [{"li": "Lead a team...

  • Call Centre Agent

    4 months ago

    Sydney, Australia Mayday Recruitment Full time

    Stunning Sydney CBD Offices - right next to public transport - Temp role until 31st December with the view to extend - Work with an amazing team that makes a true difference Join a fantastic Award-Winning Not-For-Profit and assist with an amazing community-focused project. **What’s in it for you**: - Work for an employer who values its team - Weekly...