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Ndis Administration Officer

3 months ago

Frankston, Australia Peninsula Health Full time

**- Immerse yourself in a supportive, fun and friendly culture**
- **Salary $66,768 (Full time) +10% super**:

- **Access to salary packaging**:

- **Flexible work arrangements available**:

- **Frankston, Mornington Peninsula & surrounding locations**

**Classification range: Grade 2 (HS2)**

**Who We Are and What We Stand For**

Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values**:Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative.** We are One Peninsula Health.

**What You Will Be Doing**

The Finance and Administration Officer plays a critical role within the Peninsula Health NDIS Service. They are responsible for looking after the day-to-day financial activities relating to NDIS including maintenance of NDIS client register, service agreements, portal booking and processing NDIS claims and invoices and debt recovery

The successful applicant will demonstrate a genuine commitment to high quality outcomes for NDIS participants, carers and the organisation with a focus on continuous process improvement.

Key Responsibilities:

- Be the first point of contact for NDIS participants with an approved plan wanting to discuss available PH services
- Conduct initial needs identification with the specific purpose of clarifying the clients’ needs, eligibility and priority for all service referrals.
- Maintain waitlist for NDIS services across NDIS program
- Information management including document storage, data entry, development and distribution of information and resources
- Assisting clinical staff with administration tasks including development and management of Service Agreements
- Work with all key stakeholders (Team Leader, Clinicians, Participants and/or Nominees, Plan Managers, NDIA) to resolve / troubleshoot issues
- Complete all aspects of the accounts receivable function
- Follow up all outstanding debt greater than 14 days
- Identify and implement NDIS intake and administration process improvement strategies

**What You Need**

We anticipate you will have:

- Knowledge of health and disability service systems and an ability to navigate effectively to get the best outcomes for people requiring assistance
- Good understanding of Microsoft Systems, including proficiency in Excel, Word and Outlook and capacity to quickly learn new financial software systems
- Demonstrated high attention to detail and accuracy
- Excellent written and verbal communication, planning and organisational skills
- Demonstrated team work skills
- Good time management skills with a commitment to meeting deadlines
- Demonstrated ability to adapt to change and to display initiative in relation to continuous improvement
- Able to build rapport and develop ongoing relationships with key stakeholders required to support administration processes
- Hold or able to attain a valid NDIS Worker Screening Check at your own cost

**What Next**

If you experience any issues signing in or registering, please feel welcome to contact us - the People, Experience & Performance Team on (03) 9784 2700.

Additional Requirements
- Please refer to salary circular Allied Health Professionals (Victorian Public

Health Sector) Single Interest Employers

Enterprise Agreement 2021-2025 for salary range.

Join Peninsula Health and help us to deliver safe, personal, effective & connected care to every person, every time. Selection Criteria Essential: Knowledge of health and disability service systems and an ability to navigate effectively to get the best outcomes for people requiring assistance

Essential: Good understanding of Microsoft Systems, including proficiency in Excel, Word and Outlook and capacity to quickly learn new financial software systems

Essential: Demonstrated high attention to detail and accuracy

Essential: Excellent written and verbal communication, planning and organisational skills

Essential: Demonstrated team work skills

Essential: Good time management skills with a commitment to meeting deadlines

Essential: Demonstrated ability to adapt to change and to display initiative in relation to continuous improvement

Essential: Able to build rapport and develop ongoing relationships with key stakeholders required to support administration processes

Desirable: Experience in Accounts Receivable Function and collecting debt

Desirable: Previous experience within a NDIS Program or healthcare setting