Customer Service Officer

2 weeks ago

Sydney, Australia Universities Admissions Centre (UAC) Full time

Posted: 21/06/2024

Closing Date: 19/07/2024

**Salary**: $86,887.00 - $91,842.00

**Job Type**: Full Time - FTA

Location: Sydney, NSW

Job Category: Customer Service/Call Centre

The Universities Admissions Centre (UAC), Australia's largest tertiary admission centre, is dedicated to delivering exceptional admissions and related services to our diverse community. We support applicants, tertiary institutions, schools, parents, government education departments, and other bodies. UAC believes in the value of education and is driven by a strong culture of servicing the needs of all our stakeholders.

UAC prides itself on excellent customer service, and we're looking for a highly motivated Customer Service professional with a passion for helping students. If you have experience delivering excellent customer service and want to work for a not-for-profit that really cares about people, we'd love to hear from you

Be part of a supportive team helping students as they make important decisions about their education and their future.

**ABOUT OUR TEAM**

We’re a small team dedicated to showing care and compassion to every customer. We use our thorough knowledge of university admissions every day to help prospective students navigate their way to university.

**ABOUT YOU**

We’d love you to:

- have extensive experience in a customer centric role
- Excellent verbal and written communication sills
- have a belief in the importance of education
- Strong computer literacy with experience using multiple databases
- be friendly, compassionate and a collaborative team player
- have an ability to master and convey complex information in a confident and concise manner
- have high attention to detail and the ability to work well under pressure

**What’s in it for you?**
We’re a dynamic organisation and proud to offer excellent conditions, including a competitive remuneration package, generous staff benefits, and a genuine work/life balance.

We provide flexibility for our staff who are continuing to work from home and the office. We have the technology platforms and ethos to ensure our remote teams continue to stay connected

This is an excellent opportunity to be part of the continued success of UAC as we deliver cutting-edge platforms that facilitate lifelong learning.

**Remuneration**: The annual salary range is $86,887 - $91,842 (includes base salary plus 17% employer superannuation contribution and annual leave loading).

**How to apply**:
1. Go to our website uac.edu.au/jobs

3. Download the Customer Service Officer information package and provide a written response to the selection criteria.

4. Follow the prompts from the website after clicking "Apply"

5. By applying, you agree to UAC's Privacy Policy for Job Applicants.

**Applications close**: Friday12 July 2024

  • Customer Resolution Officer

    4 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Customer Resolution Officer** - ** $98,941 - $116,651 plus super**: - ** Ongoing role**: - ** Location - Role can be based in McKell, Paramatta or Gosford. Hybrid and flexible working conditions available**: - ** SNSW Grade 7/8** **About us** The Customer Resolutions Team is a newly created function within Service NSW, bringing together complaints and...

  • Customer Support Officer

    5 days ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities available** DCS is a great place to work, and it’s not just us saying that! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and...

  • Customer Support Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Support Officer, Ongoing & Temporary - Full Time & Part Time opportunities availableDCS is a great place to work, and it's not just us saying thatOur values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public...

  • Associate Customer Resolution Officer

    4 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Associate Customer Resolution Officer** - ** $84,734 - $96,835 plus super**: - ** Ongoing role - Multiple roles available**: - ** Location - Roles can be based in McKell, Paramatta or Gosford. Hybrid and flexible working conditions available**: - ** SNSW Grade 5/6** **About us** The Customer Resolutions Team is a newly created function within Service...

  • Customer Case Officer

    4 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Customer Case Officer - NSW Small Business Commission** - **Grade**: Clerk Grade 5/6 - ** Salary range**: $89,707 - 98,982 + superannuation and leave loading - ** Duration**: Ongoing position available, with the possibility of a talent pool - ** Applications Close**:Monday 22nd May 2023 [9:59am] - ** Location**: Parramatta, 4PSQ **About the...

  • Customer Case Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

    Customer Case Officer - NSW Small Business Commission (Aboriginal Targeted)- Grade: Clerk Grade 5/6- Salary range: $89, ,982 + superannuation and leave loading- Duration: Ongoing position available, with the possibility of a talent pool- Applications Close:Thursday 1st June 2023 [9:59am]- Location: Parramatta, 4PSQAbout the Opportunity Join a highly...

  • Service Support Officer

    4 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Service Support Officer** - Multiple Temporary full-time 12 month opportunities with possibility to extend or convert to ongoing - Clerk Grade 5/6, Salary starting at $89,707 base + 10.5% superannuation - Hybrid & Flexible working environment The Service Support Officer is a point of contact for IT Service Management and is responsible for providing...

  • Director Operations

    3 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    Make a practical difference to NSW small businesses! - Exciting Ongoing employment opportunity - Total remuneration range: $225,740 - $249,843 commensurate with experience - Based in Parramatta **About the role** - Are you looking for an opportunity to be part of an organisation driven to help small businesses succeed and ensuring they have a voice to be...

  • Dispute Officer

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Dispute Officer Grade 5/6** The NSW Personal Injury Commission is looking for a Dispute Officers to join our team! - 1 x ongoing role - Grade 5/6; Salary ranging from $93,295 - $102, 941 base plus super - Based in state-of-the-art offices Oxford Street, Darlinghurst, hybrid working arrangement - Wellbeing programs and resources available - Excellent career...

  • Customer Service Officer

    2 weeks ago

    Sydney, New South Wales, Australia NSW Government -Customer Strategy & Technology Full time

    You're willing to try complex and diverse work.You'll have the opportunity to use your expertise in communication, problem-solving, empathy and conflict resolution to help thousands of people every day.In this role, you'll:This role will see you resolve escalated requests and disputes related to Tolling ticketing or concession schemes.You will: Manage...

  • Project Officer

    4 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Project Officer, Ongoing, Roles can be based in Sydney and various locations will be considered, flexible working from home** We are looking to welcome new members to our team who are seeking a rare and rewarding opportunity to make an impact delivering customer-centric government initiatives. Do you love preparing presentations and communicating complex...

  • Information Support Officer

    7 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Information Support Officer** **Grade**: Clerk Grade 3/4 **Salary**:$79,032 - $86,539 + Superannuation **Duration**: Ongoing **Location**: Parramatta **Closing Date**: Tuesday 9th July 2024 [at 9:59am] **Benefits** - Fantastic clerk grade 3/4 opportunity. - State-of-the-art offices. - Wellbeing programs and resources available. - Excellent career...

  • Business Support Officer

    4 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Business Support Officer** - ** $67,176 - $81,920 plus super**: - ** 2x Ongoing Full-time roles**: - ** Location - Roles can be based in McKell, Paramatta or Gosford. Hybrid and flexible working conditions available**: - ** SNSW Grade 3/4** **About us** The Customer Resolutions Team is a newly created function within Service NSW, bringing together...

  • Policy Officer

    7 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Policy Officer** **Policy & Programs, Building Commission NSW** **Grade**: 7/8 **Salary range**: $106,025 - $117,363 + Superannuation **Applications Close**:Friday 12th July 2024 [at 9:59am] A talent pool may be created from this recruitment for future ongoing or temporary vacancies. **About the Building Commission NSW** Building Commission NSW has...

  • Project Support Officer

    7 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Project Support Officer** **Licensing and Accreditation, Building Commission NSW** - Clerk Grade 3/4 - Parramatta, other locations considered - Ongoing role This is an exciting opportunity for a Project Support Officer to join Licensing & Accreditation Business Strategic Support (LABSS) Team within the Licensing and Accreditation (L&A) division of the...

  • Assistant Programs Officer

    4 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Assistant Programs Officer - People & Culture** **DCS Clerk Grade 5/6 - base salary starting at $93,295 - $ 102,941 p.a + Super** **Parramatta or Gosford location - flexible working conditions available across NSW** **Ongoing role** We have an exciting opportunity to join our sector leading team of supportive and innovative People & Culture...

  • Project Officer

    2 months ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Project Officer - **Office of the Building Commissioner** **Grade**: Clerk Grade 7/8 **Salary range**: $101,947 - $112,849 + superannuation and leave loading **Duration**: Multiple opportunities - temporary, full time employment opportunity. Potential for ongoing employment **Applications Close**:Monday 29th May 2023 [9:59am] **Location**:...

  • IT Asset Officer

    1 week ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **IT Asset Officer, Ongoing opportunity, Sydney CBD location** The Department of Customer Service is looking for an ICT Asset Officer to join our growing team! **Benefits** - Fantastic ongoing clerk grade 5/6 opportunity. - Salary range: $89,707 - $98,982 + super (pro rata) commensurate with experience. - State of the art offices in Sydney and...

  • Executive Support Officer

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Executive Support Officer** **Grade 5/6,Ongoing** **About this role** **Executive Support Officer - Fair Trading Licensing** **Salary: $93,295 base plus superannuation** **Location: Parramatta/Flexible** **Closing Date: 9.59am Thursday 13, June 2024** - Do you thrive on improving business practices and delivering innovative solutions that optimise...

  • Dispute Officer

    3 weeks ago

    Sydney, Australia NSW Government -Department of Customer Service Full time

    **Dispute Officer Grade 5/6** The NSW Personal Injury Commission is looking for 2 x Dispute Officers to join our team! - 1 x ongoing role and 1 x temporary role up to 30 June 2024 - Grade 5/6; Salary ranging from $89,707 - $98,982 base plus super - Based in state of the art offices Oxford Street, Darlinghurst, hybrid working arrangement - Wellbeing programs...