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Customer Service Consultants

5 months ago

Collingwood, Australia DFP Recruitment Services Full time

**Job description**:
**About Our Client**
With a focus on banking for an organisation dedicated to their staff, customers, and the wider community. Company values are highly embraced and upheld through all aspects of the institution, including company interactions with staff.

**The Position**

The rotating roster featuring a hybrid model for this full-time position allows a comfortable balance.

**Key responsibilities**:

- Liaise with customers through inbound verbal and written communication
- Investigate transactional issues for customers, displaying a high level of empathy
- Participate in quality assurance programs to achieve overall quality and productivity
- Outbound follow up activities to current and potential customers
- Adjust to regular changes to legislation and governing bank operations
- Work successfully under pressure during peak call period

**About You**
- Extensive customer service experience with the general public
- Prior contact center experience (desirable)
- High attention to detail and computer proficiency
- An ability to investigate and follow up queries
- An interest in developing a long-term career

**Benefits**
- Highly supportive and fun team environment
- Dedicated Training Program for 6-8 Weeks, with one-on-one mentoring based in Moe or Collingwood
- Internal Career Progression Opportunities Accessible
- Above-market superannuation and other staff benefits