Warehouse & Customer Support Officer
4 months ago
**About the Role**
We are seeking a dedicated Warehouse & Customer Service Officer to join our team. This role is predominantly focused on warehouse operations, with a key responsibility for maintaining smooth and efficient day-to-day activities within our warehouse. You will play a vital role in ensuring our stock is accurately managed, orders are fulfilled promptly, and returns are processed efficiently.
In addition to your warehouse duties, you will also provide support to our customer service team, handling inquiries and assisting with order processing as needed.
If you have a keen eye for detail, loved being organised, enjoy working in a fast-paced environment, and are passionate about contributing to the success of a sustainable fashion group, we would love to hear from you
**Key Responsibilities**:
- Perform daily warehouse duties, including picking, packing, receiving, and processing returns.
- Manage stock levels and inventory control using the CIN7 WMS system, ensuring accurate record-keeping and efficient replenishment.
- Coordinate with logistics to ensure timely and accurate order fulfillment and delivery.
- Assist with stock take processes and other inventory management tasks.
- Provide support to the customer service team, handling customer inquiries and order processing as required.
- Maintain a clean and organized warehouse environment, adhering to safety and operational standards.
- Collaborate with other departments to improve warehouse processes and address any operational issues.
- Utilise Microsoft Excel for inventory tracking, data analysis, and reporting tasks.
- Assist with special projects and perform other duties as assigned by management.
**Skill Requirements**:
- Strong organisational skills, with the ability to prioritise and effectively manage personal workload.
- Detail-orientated approach to work with strong problem-solving skills.
- Ability to occasionally lift packages up to 20kgs.
- Be available 3- days per week (Mondays are necessary).
**Job Types**: Full-time, Part-time
Pay: From $25.50 per hour
Expected hours: 20 - 38 per week
**Experience**:
- Warehouse: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person
Expected Start Date: 02/09/2024
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