Customer Service Analyst

7 months ago

Collingwood, Australia Seeing Machines Full time

Are you interested in rewarding work, working as part of a passionate and diverse team to help achieve zero transport fatalities by building cutting-edge technology to keep people safe?
- Are you looking for flexibility e.g. as a working parent seeking work during school hours or are you at university and require shifts around your studies?
- **Are you an early bird or a night owl and want to earn extra money?**:

- Do you have unlimited work rights?

Seeing Machines builds technology that saves lives. Driver Monitoring poses deeply challenging problems and exciting opportunities for us to solve these, we need enthusiastic team members to monitor our Guardian solution.
- Attractive hourly rate
- Melbourne CBD work location
- Full training provided
- Encouraging, friendly team environment
- Opportunity for career progression through internal mobility
- Contribute to rewarding work that leads to road safety worldwide

**About the opportunity**

We are looking for monitoring analysts for our 24/7 Guardian Centre on an **ongoing/permanent** basis. **Full time (5 shifts over a 7 days week) and Part time** roles are available over a variety of shift patterns.

As a monitoring analyst, you will review video footage which has been captured by our technology in the field, to determine whether a driver is tired or distracted.

You will then contact our clients to advise them of events so that they can manage the safety of their driving fleets.

**The Guardian Centre operates 24 hours/7 days a week with shifts scheduled from 6AM - 2PM, 2PM - 10PM and 10PM - 6AM**

**Watch this video to know more about life as a GC monitoring Analyst at Seeing Machines**

**About Guardian**

Guardian is used by leading transport and logistics companies worldwide and is proven to reduce fatigue events by more than 90%. So far, Guardian has intervened in more than 50,000 fatigue or distraction related driver events. Face
- and gaze-tracking algorithms measure the driver's head position and eye closure and, when safety parameters are exceeded, audio alarms and seat vibration are immediately activated. Guardian also features a forward-facing camera which captures critical information about road conditions at the time of the event.

**About you**

We will provide you all the training you need to perform the role; however, an interest in providing a high level of customer service to global customers is key to being successful in this role.

This role is about protecting people and saving lives via our eye monitoring technology led by our Guardian Centre Team.

we are looking for people who have:

- Experience working in a fast paced, customer service environment.
- Familiar with the use of MS Office - specifically MS Word and Excel
- Basic Windows Operating System experience
- Have strong attention to detail to be able to identify key events in video clips
- Be confident to be able to make judgement calls.
- Strong verbal and written communication skills, you will be communicating with people globally.

**About Seeing Machines**

We are a global company founded in 2000 and headquartered in Australia, and an industry leader in vision-based monitoring technology that enable machines to see, understand and assist people.

Seeing Machines develops Driver and Operator Monitoring System (DMS) technology to enhance safety for Automotive, Commercial Fleet, Off-road and Aviation.

**Why Seeing Machines**
- Work with inspiring people - we are proud to have a team of experts in their field, we invent, innovate, and collaborate
- Work flexibly - we encourage our people to manage their work and personal lives to achieve a balanced outcome
- With offices spanning the world, Seeing Machines serves a growing market in the UK, Europe, Africa, North America, Latin America, and Asia Pacific
- We are social with staff events held throughout the year, from BBQs, morning teas, to special events and other celebrations
- We are focused on employee support
- we understand the importance of our collective wellbeing You will have access to our Employee Assistance Program any time you require it
- Access to global benefits and reward platform - offering discounts across large range of retailers

For more information, visit:
Seeing Machines acknowledges Traditional Owners of Country throughout Australia and recognises the continuing connection to lands, waters and communities. We pay our respect to Aboriginal and Torres Strait Islander cultures; and to Elders past, present and emerging.

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