Customer Service Consultant

3 months ago


Collingwood, Australia Hays Full time

**Your new company**

Work for a well-established and trusted customer-owned bank who hold themselves to the highest standards, empowering customers to use their money to create a world where people and the planet thrive. Located in Collingwood, they are looking for a Customer Service Consultant to join their forward-thinking and supportive team, providing flexible working arrangements for a work-life balance.

**Your new role**

As the first point of contact for customers, you will be managing a high volume of inbound enquires as well as outbound follow-up activity. Providing a thorough service, you will also be identifying opportunities to assist customers with the bank's range of products and services and liaise with internal teams to provide solutions.
- Assist customers with enquiries such as opening accounts, internet banking, payment transfers, foreign exchange, credit cards, insurance products and more
- Conduct outbound calls to customers to follow up enquiries and welcome new customers
- Manage queries in accordance with the bank's policies and procedures in a timely, professional and efficient manner

**What you'll need to succeed**

To succeed in this position, you will be able to demonstrate your previous customer service experience, ability to build rapport and problem solve. Key success factors include:

- Previous experience in call centre, retail, hospitality or customer focused administrative role
- Strong written and verbal communication skills
- Confident computer skills and navigating multiple systems
- Demonstrated experience working in a fast-paced environment and ability to multitask
- Experience within Banking, Insurance or Financial Services is desirable but not essential

Successful applicants will be required to have full availability to work a rotating roster Monday to Friday between 8am and 8pm, as well as a rotational Saturday 9am-2pm shift.
**What you'll get in return**
- 6 -week training program
- Career growth progression
- Supportive and social workplace culture
- WFH flexibility: 2 days' work from home post training

**What you need to do now**

PLEASE NOTE: all applicants are required to complete an online call centre scenario assessment. To register and complete the assessment, copy and paste the link below to your internet browser.



  • Collingwood, Australia DFP Recruitment Services Full time

    **Job description**: **About Our Client** With a focus on banking for an organisation dedicated to their staff, customers, and the wider community. Company values are highly embraced and upheld through all aspects of the institution, including company interactions with staff. **The Position** The rotating roster featuring a hybrid model for this full-time...


  • Collingwood, Australia GJK Facility Services Full time

    **Introduction**: BETTER EXPERIENCES, BETTER OUTCOMES It's an exciting time to be joining GJK Facility Services - we have grown significantly over recent years and are transforming for future growth and opportunities to help our customers and people. We are a leading provider of facility services, committed to provider better experiences and better...

  • Management Consultant

    5 months ago


    Collingwood, Australia Redwood Business Consultancy Pty Ltd Full time

    An exciting new role has become available in our growing business. At Redwood Business Consulting Pty Ltd, we are a leading provider of home efficiency products including solar, home batteries and electric heat pumps to our customers, helping Australia to become more energy efficient. With increased growth we are looking to bring on an experienced Management...


  • Collingwood, Australia Veritas Recruitment Pty Ltd Full time

    **Work Type**: - Permanent - Full Time**Work Mode**: - On-site**Industry**: - Logistics Distribution & Supply Chain**Location**: - Collingwood - Victoria**Salary**: $85,000.00 - $95,000.00 Yearly **Reference**: - BH-26530**ABOUT THE COMPANY** Australian-owned and operated, end-to-end freight forwarder. With a loyal client base and dedicated...


  • Collingwood, Australia DFP Recruitment Services Full time

    **Job description**: **About Our Client** With a focus on banking for an organisation dedicated to their staff, customers, and the wider community. Company values are highly embraced and upheld through all aspects of the institution, including company interactions with staff. **The Position** The rotating roster featuring a hybrid model for this full-time...

  • Sales Consultant

    3 months ago


    Collingwood, Australia .id consulting Full time

    **About us**: With more than 25 years’ experience using demographic, economic and social research data to tell stories of places and communities.id is Australia’s leading provider of online tools, consulting services and support to the Local Government sector and wider industries. We are passionate about what we do and who we do it with. **What we are...


  • Collingwood, Australia APM Full time

    **Are you ready to make a difference in the lives of others, and your own?** As an Employment Consultant your role will be to help job seekers become work ready and find suitable and sustainable employment. APM delivers Employment Services Programs from over 400 sites nationally and you’ll be based at our **Collingwood, VIC **site**. **We lift people up,...


  • Collingwood, Australia Australia Post Full time

    **Help us deliver like never before** Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride. **About the...


  • Collingwood, Australia .id consulting Full time

    **About us**: .id (Informed Decisions) is Australia’s leading provider of online tools and consulting services to support local area decision making. Our clients span all levels of government and a wide range of industries. We are passionate about informing decisions that contribute to a good society. **What we are doing**: For the past 25 years,.id has...

  • Employment Consultant

    4 weeks ago


    Collingwood, Australia APM Full time

    **Why join APM?** APM is a global health and human services organisation transforming lives since 1994. Be part of a 15,000-strong team across 11 countries, empowering people of all abilities to lead independent and fulfilling lives. Thrive with us, benefiting from exceptional career growth and development opportunities across our global network of...


  • Collingwood, Australia Seeing Machines Full time

    Are you interested in rewarding work, working as part of a passionate and diverse team to help achieve zero transport fatalities by building cutting-edge technology to keep people safe? - Are you looking for flexibility e.g. as a working parent seeking work during school hours or are you at university and require shifts around your studies? - **Are you an...


  • Collingwood, Australia Bank Australia Full time

    Posted: 22/08/2024 Closing Date: 21/09/2024 Job Type: Permanent - Full Time Location: Head Office - Collingwood Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be...

  • Sales, Marketing

    6 months ago


    Collingwood, Australia Carbon Savers Full time

    Carbon Savers is an Australian owned renewable energy company with over 15 years experience tackling the worlds environmental problems. Our business model is focused on helping Australian households and businesses lower their carbon footprint, by directing them towards different products and services that all aim to reduce energy consumption and...

  • Sales Consultant

    5 months ago


    Collingwood, Australia .id consulting Full time

    We are looking for a motivated relationship-builder to help us accelerate the roll out of our population forecasts into the Local Government market. Put your entrepreneurial skills to work to improve the lives of others by ensuring decisions are being made on the best possible evidence base. **About us**: With more than 25 years’ experience using...


  • Collingwood, Australia Carbon Savers Full time

    Advantage Solar is an Australian owned solar retailer, with over 15 years experience in the manufacture, wholesale and installation of solar panels across Australia. Our mission has always been simple, to accelerate Australia’s transition towards clean energy, by offering premium but affordable renewable energy solutions for homes and businesses including...


  • Collingwood, Australia Hamish Munro Full time

    Hamish Munro Hamish Munro is looking for a casual/ part-time Client Services Specialist to join our retail team. Hamish Munro designs and engineers fine jewellery using precious metals and stones, creating pieces that are timeless, precise and reflective of time well spent. Availability to work weekends is required, and flexibility to work additional...


  • Collingwood Park, Queensland, Australia IPA Personnel Full time

    About IPA Personnel, a reputable brand in the industry:We offer an exciting opportunity for a motivated individual to join our sales team as a Sales and Customer Service Representative.About the Role:We are seeking a friendly and outgoing person who is able to work in a fast-paced environment, meeting and greeting customers, converting new business, and...


  • Collingwood, Australia Nobody Denim Full time

    **About the Role** We are seeking a dedicated Warehouse & Customer Service Officer to join our team. This role is predominantly focused on warehouse operations, with a key responsibility for maintaining smooth and efficient day-to-day activities within our warehouse. You will play a vital role in ensuring our stock is accurately managed, orders are...


  • Collingwood Park, Queensland, Australia Bank Australia Full time

    About the RoleWe are seeking an enthusiastic and motivated individual to join our Customer Support and Recoveries Team as a Customer Support Consultant. This permanent, full-time opportunity is perfect for someone who wants to make a positive impact on people's lives.Key ResponsibilitiesAssist customers experiencing financial hardship and provide suitable...

  • Fraud Analyst

    3 months ago


    Collingwood, Australia Bank Australia Full time

    Posted: 02/09/2024 Closing Date: 02/10/2024 Job Type: Permanent - Full Time Location: Head Office - Collingwood Job Category: Banking and Financial Services Do you want to be part of using the business of banking as a force for good? Do you want to create positive impact for people and the planet? Bank Australia is the bank for people who want to be...