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CRM Manager

5 months ago

Sydney, Australia Onset Full time

Exquisite. Timeless. An Iconic Pursuit.

With an illustrious legacy spanning over four decades, this esteemed luxury retail furniture brand is currently embracing the digital era, envisioning a mesmerising customer journey that befits its lofty stature

Immerse yourself in the unparalleled allure of this unique brand, embarking on an extraordinary global journey. You will lead from the front on the orchestration of the CRM strategies and implementation and be an integral part of an entrepreneurial-led enterprise, granting you unparalleled access to the entire creative process of crafting these exquisite products. Leave the confinements of working from home and luxuriate in a sprawling office space that epitomise timeless elegance, complemented by occasional visits from the enigmatic founder himself

**Why You**:

- From customer acquisition, retention to loyalty, you have a proven track record of circa 7 years designing and implementing such CRM strategies on Emarsys.
- Stakeholder relationships is something that comes easy to you, and you enjoy working with the broader marketing team, retail, eCommerce, IT, customer service and despatch teams.
- Data and analytics allow you to A/B test and eliminate road blocks when strategically automating campaigns to drive ROI
- You don’t shy away from metrics to understand customer data base health and purchasing behaviours
- Embracing metrics with unwavering enthusiasm, you unlock the secrets enshrined within the customer database, unraveling the essence of their purchasing behaviours and nurturing the health of the brand-customer relationship.