Relationship Manager

7 months ago

Brisbane, Australia ANZ Banking Group Full time

**Req ID**: 68376
**Department**: DSI Property / Health
**Division**: Australia Commercial
**Location**: Brisbane
- About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Relationship Manager in our Health industry, you’ll play a key role in helping to actively managing and growing a portfolio of customers through client acquisition, cross-sell, referrals and ongoing relationship management. They collaborate with product partners and other stakeholders to ensure an effective and value adding strategy is identified for the client whilst minimising all potential risks to ANZ.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

What will your day look like?

**This role is accountable for**:
Proactively developing and maintaining a detailed understanding of customer business and financial needs
Providing customers with appropriate solutions
Collaborating with Product Partners and other internal stakeholders to design, structure and execute deals
Building and maintaining strong external networks with a strong focus on Circle of influence and origination
Structuring deals in conjunction with relevant product and specialist teams
Managing a portfolio of Diversified Industries customers
Adhering to a strong operational rhythm, including driving new to bank business and working to grow whole of customer relationships
Ensuring the set is well managed including ensuring credit risk across the customer base is managed effectively and proactively
Implementing Relationship Credit Approval Discretion as appropriate
Coaching and growing an Assistant Manager direct report

**Role Location**: Brisbane

**Role Type**: Permanent, Full-time

What will you bring?

To grow and be successful in this role, you will ideally bring the following:
**Relationship management**: Building, maintaining and influencing relationships to achieve mutually beneficial outcomes.
**Domain experience**: Specialised knowledge and experience supporting complex customers achieve their banking goals
**Customer solutioning**: Supporting customers by understanding their needs and informing them about relevant products or services, and/ or providing considered options, that meet those needs.
**Business Development**: The activity of partnering with individuals and/ or organisations to pursue strategic initiatives, relationships and/ or opportunities to drive commercial value.
**Coaching**: Helping people move from where they are to where they want to be through the use of effective coaching techniques and strategies.
**Commercial acumen**: The ability to take a big picture view of the organisation, the market, external and internal pressures and trends and identify actions or strategies to drive efficiency and create long-term value.
- **Customer insights**: The ability to engage with complex customers to deeply understand their banking requirements, understand their industry trends, and critically analyse these to recommend tailored solutions
**Critical Thinking**: The ability to use logic and reasoning to analyse, evaluate and synthesize a range of information to understand an opportunity or challenge.
**Portfolio management**: The selection, prioritisation and management of a portfolio of work and/ or customers in line with its strategic objectives and capacity to deliver. The goal is to balance change initiatives and business-as-usual while optimising return on investment.
**Planning and Prioritisation**: Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for,tracking and resolving dependencies.
An understanding of the regulatory and government environment

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. you'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

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