Relationship Manager

1 week ago

Brisbane, Australia Commonwealth Bank Full time

**Relationship Manager - Brisbane**

**Who are we?**

RBS is CommBank’s public face, providing over 10 million customers with a seamless banking experience through innovative, market-leading products and services, backed by world-class systems and processes.

Third-Party Banking, within the home-buying team, provides specialised sales and service support for mortgage businesses managed by CommBank through mortgage brokers. With a dedicated sales force and focused call programs, this team ensures CommBank's products remain top-of-mind for brokers as they work with current and future clients seeking mortgage solutions.

**Do work that matters**
As a Relationship Manager, reporting to the State Sales Manager for Third-Party Banking, you'll focus on exceptional customer service, ensuring clients receive top-quality support. Your role involves fostering profitable business growth by delivering strong relationship and sales support to a network of brokers and advisers. You’ll promote CommBank home loans and banking products, contributing to the success of the broader CommBank group through strategic client engagement.

**Additionally, you will**:

- Proactively develop your broker client base with regular calls and visits.
- Leverage CommBank product knowledge to meet sales and growth targets.
- Provide accurate technical, loan structuring, and policy support to brokers.
- Identify and address brokers’ training needs to improve service standards.
- Address customer needs with appropriate service and product solutions.
- Maximize settlements, proactively managing retention risks.
- Deliver exceptional customer service, reflected in positive survey results.

**We’re interested in hearing from people who have**:

- Strong knowledge of local and national housing and mortgage broker markets.
- Experience with mortgage and lending products and services.
- Proven skills in sales, business development, and relationship management, with excellent interpersonal, verbal, and written communication.
- Commercial acumen and understanding of credit and risk policies.
- Current, unrestricted Australian driver’s license.
- Intermediate MS Excel skills and ability to perform statistical analysis (preferred).
- Tertiary qualifications in a related business field (preferred).

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Advertising End Date: 18/11/2024

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