Client Relationship Manager

2 weeks ago

Brisbane, Australia Accord Care Full time

**Position Title**:Relationship Manager**

**Status**: Full Time

**Award**: Social, Community, Home Care and Disability Services

Industry (SCHADS) Award

**Pay range/award**, 100,000.00 annum/year exclusive of Superannuation

**Position Purpose**
A Relationship Manager is responsible for building and maintaining positive relationships with customers, identifying opportunities for business growth, responsible for forming and maintaining connections with business clients to drive sales and resolving customer complaints. you possess excellent communication and problem-solving skills, be able to analyse the company’s communication strategy, negotiations, and contracts to identify trends that can improve organisational procedures, and work closely with the Business Development team, Service Delivery team, and Marketing teams to boost profitability and customer satisfaction.

Relationship Management aims to support people to optimise and implement their NDIS Plan and the funding available. It involves connecting Business Opportunities to Accord Care services.

Relationship Management is key to achieving Accord Care Qld's mission and vision and delivering quality NDIS services, by working alongside people to achieve their goals.

**Reporting to** Director of Accord Care Qld Pty Ltd

Operations Coordinator

**Work Locations,**
Accord Care Qld has three Office locations at;
- 41 Oconnell Terrace Bowen Hills;
- 1/40 Brookes St Bowen Hills, Bowen Hill's; and
- L2/6 Ewing Road Woo, NIU - Logan

**Hours,**
Monday to Friday 9 am - 5 pm 38 hours per week as rostered This is a salaried position, and you may be expected to do reasonable extra hours.

**Key Accountabilities and Responsibilities**
- Building and maintaining strong relationships with prospective and existing clients.
- Build and improve relationships with customers, key stakeholders, referrers, and service providers.
- Review referral and intake practices to ensure clients get maximum satisfaction from their purchases.
- Work with internal departments to ensure the company meets clients’ expectations.
- Oversee customer relationship management system.
- Researching and pursuing new business opportunities.
- Maintaining a deep knowledge of company products and services.
- Educate and inform clients about the company’s products, services, and special offers. Identifying clients' needs and requirements and proposing suitable solutions.
- Providing clients with comprehensive product/service consultations and guiding their decision-making process.
- Attending to client complaints, and resolving issues promptly.

**Competencies,**
- Preferably a minimum of one year of experience supporting people with disability or mental health conditions and/or with complex and multiple care needs;
- An understanding of and the ability to identify “restrictive practice”;
- Good practical and or theoretical knowledge of working with people with challenges.
- Good understanding of contractual obligations.

**Qualifications And Experience,**
- Diploma in Disability management, marketing, communication, or a similar field.
- Experience as a relationship manager, in customer service, or a similar role.
- Ability to build and maintain strong client and business relationships.
- Proficiency in Microsoft Office and CRM software.
- Excellent communication and interpersonal skills.
- Good conflict resolution and problem-solving skills.
- Client centered

**Personal Attributes**
- Well-developed time management practices
- Professional approach (essential)
- Confident manner (essential)
- Ability to work under pressure (essential)
- A positive approach to change (essential)
- Creative and innovative (desirable)

**Special Conditions**
- NDIS Worker Screening Check (State-based),
- NDIS Worker Orientation Module,
- Working with Children's (WWC) check,
- A driver's licence accompanied by a registered and safe vehicle that includes comprehensive motor vehicle insurance

**Our Vision**
Accord Care is dedicated to supporting not only the physical well-being but also the emotional and social needs of our clients and their families. Our commitment to these core values guides every aspect of our organisation, ensuring that we empower our team members to respect one another, uphold family values, and make a positive and lasting contribution to the lives we touch.

**Our Mission**
At Accord Care, our mission is to provide compassionate and exceptional care while fostering a culture of respect, family values, and meaningful contribution.

**Our Values**
This mission statement reflects Accord Care's dedication to **The ACCORD WAY.**

**Accountability**
- Taking responsibility for the care provided and ensuring that it meets the highest standards of quality and safety.

**Choice**
- Respecting the autonomy and choices of individuals with disabilities regarding their care, services, and daily lives.

**Collaboration**
- Working together with individuals, families, and a multidisciplinary team

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