Relationship Manager

6 months ago

Brisbane, Australia Global Payments, Inc. Full time

Relationship Manager

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

**About Us**

Through local expertise and global scale, we at **Global Payments** Oceania deliver market-leading technology solutions through five regional sub-brands - **Eway, Ezidebit**, Sentral, Pigeonhole Software and Storman.

Collectively, these brands are anchored by Global Payments, a world leader in payments and software solutions and a Fortune 500® brand with a worldwide footprint to accelerate our customers' full potential.

As pioneers within the Australia and New Zealand payments landscape, **Eway** is a leading business-to-business ecommerce provider and **Ezidebit** a digital recurring business-to-consumer payments.

**About the role**

As a **Relationship Manager,** you will play a crucial role in executing our company's relationship management and growth strategy with key Merchant clients. You will be fully responsible for managing relationships with select Merchants and clients, ensuring mutual value delivery. This includes collaborating with cross-functional stakeholders to achieve agreed outcomes such as target commercial returns, service levels, integration performance, and merchant targets.

As a passionate client advocate, your key duties and responsibilities will include:

- Manage relationships with key Merchant clients of the company;
- Develop and execute strategic plans to maximize commercial growth and customer engagement:

- Collaborate with stakeholders to implement business plans and ensure agreed outcome;
- Conduct regular business reviews to assess performance and deliver value;
- Develop and manage contracts for designated relationships, ensuring adherence to terms;
- Facilitate communication and collaboration with internal teams to ensure success;
- Execute Go-To-Market plans to engage supporting teams effectively;
- Maintain accurate records of sales and relationship activities in CRM platforms;
- Handle customer issues by coordinating with internal departments;
- Identify and recommend innovative solutions and process improvements.

**About you**

You will bring a high level of commitment and energy and will be a motivated self-starter with proven success in managing and commercialising relationships. You will thrive working in a fast-paced environment and have outstanding commercial vision and business acumen. You have exceptional communication skills and a consultative approach in addressing client needs. You have a passion for technology and may already be in Payments, FinTech or enterprise software/SaaS.

You will also bring:

- 3+ years of experience in a business development, account management or similar roles and a proven track record in sales
- Excellent relationship management and strategic relationship management skills;
- Good conceptual appreciation of API approaches, use cases and technologies;
- Good analytical skills & problem solving skills with strong attention to detail;
- Strong financial literacy and commercial acumen to undertake detailed analysis and enable timely decision making;
- Exceptional business and commercial skills including strategic thinking with the ability to develop high level concepts and strategy;
- Excellent teamwork skills and ability to work effectively with people at all levels of the organisation;
- Passion for delivering great experiences both internally and externally.

**Our Benefits**

**We want you to be you At Global Payments we are committed to an inclusive workplace where you can be your true self, feel supported and nurtured.**

We understand the struggle of the juggle - the balance of work and personal life can be challenging. So we offer a **flexible working** rhythm blending in-office and remote working.

Your health and wellbeing matter to us and we want you to take care of yourself, take advantage of the vast array of **wellbeing resources** we offer, use your breaks and your leave including **Birthday Leave.**

We provide a first class **employee assistance program** that offers you and your immediate family members complimentary counselling on life challenges such as financial hardship and domestic matters, plus coaching support for people leaders on wellbeing matters.

We offer **12 weeks paid parental leave** for either parent as well as two weeks paid secondary carer's leave.

Celebrating together is a big part of our culture and we regularly gather for **Extravaganza and Team Appreciation Days**, plus fun activitie

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