Business Operations

7 months ago

Sydney, Australia Perx Health Full time

Perx Health is a Digital Care company building the world’s highest engagement programs for daily condition management. We empower people through world-class engagement that leaves no one behind, bridging the intention-action gap with behavioural science and ultimately strengthening the habits for better health. Whether in clinical research or large, real-world programs, Perx is proven to improve health and business outcomes.

We are looking for a Manager to join our Business Operations team to help us scale our business. With a focus on legal & risk management, this role will work with the Head of Business Operations to manage all internal compliance processes across Perx as we exceed the expectations of our Enterprise customers. You will also work on complex legal negotiations with our large enterprise customers.

**Your day-to-day will involve**:

- Bringing new ideas, improvements and innovations to life. You'll be instrumental in helping the team to do their best work by ensuring systems are as effective and efficient as possible whilst ensuring at all times that we exceed the expectations of our customers, participants and other stakeholders.
- This is a generalist role that will support the Business Operations team, as well as picking up special projects, whether in Operations, Business Development or Governance, to help the company expand and scale in Australia and the United States.
- Working closely with the Head of Business Operations to serve our customers as we structure, negotiate and renew legal contracts across the business.

**_Within 1 month, you will:_**
- Hit the ground running to work with our Business Operations team at the heart of the business.
- Quickly get up to speed with the needs of all our stakeholders: our customers and their requirements; our external stakeholders and relevant regulations; plus the expectations and desires of our participants who we exist to serve.
- Meet the entire company and learn the nuts and bolts of our business, and where we’re going so that you are ready to start working cross-functionally.

**_Within 3 months, you will:_**
- Get involved in process design & improvement. You’ll keep us as efficient as possible by identifying process improvements and system updates. You will be creative and iterative without compromising on attention to detail.
- Start to work closely with the Technology team and our advisors to ensure that Perx is compliant with policies and regulations, especially relating to our SOC 2 and HIPAA obligations.
- Take ownership of your first contracting process in tandem with our Sales team.

**_ Within 6 months, you will:_**
- Take ownership of our business & regulatory compliance. This might include designing and implementing team trainings; running our regulatory reporting cadences; reviewing and updating our policies; and assisting with our annual audit processes.
- Think ahead on our legal processes to define an agenda of operational improvements so that we get ahead on implementing best practices.
- Extend beyond your core role by picking up additional projects from the Head of Business Operations or the Founders where you can add value and extend your skillsets.

**About you**
- Bachelor's Degree in Law or a related discipline, or you’ve had professional experience working in a legal role, e.g. reviewing and managing contracts;
- Experience developing and implementing effective systems, processes and solutions to meet business needs and objectives; you are always curious to find new and better ways to do things;
- You're great at prioritising, juggling projects (and moving them rapidly along) and keeping calm under pressure.
- You have a high ownership mentality and will get stuck into any task, whether it be complicated by ambiguity or regulatory complexity.
- You are comfortable with ambiguity and so you are ready to iterate with an 80-20 mindset, adjust plans when required and pick things up quickly.
- You are multi-talented with discipline to do the work while also being an effective communicator and relationship builder both internally and externally.

**Perks of working for Perx**
- As an early member of our Business Operations team, you will have the opportunity to help optimise current processes. You will work closely with our Head of Business Operations, the Founders and other important stakeholders like our Product, Technology and Customer Success teams.
- Remote-first, parent friendly & support for flexible working arrangements.
- Awesome company-wide retreats every year.
- Your own professional development budget for education courses, attending conferences and buying books.
- MacBooks for you to do your best work.
- Perx team affiliate program - we give our team access to the awesome benefits of Perx which helps us all stay on track with our different health tasks and goals

**_ But, the real benefit is that at Perx Health, you'll get to do challenging, impactful work with smart and dedicated teammates._

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