Early Customer Engagement Specialist

5 months ago


Sydney, Australia Hatch Full time

** This role is at Commonwealth Bank (not for Hatch)**

Hatch is supporting Commonwealth Bank to find a great Early Customer Engagement Specialist to join their Business Operations and Strategy team. Hatch exists to level the playing field for people as they discover a career that’s right for them. We model this in our hiring process for our partners like Commonwealth Bank.

**About the role at Commonwealth Bank**

In your role as an Early Customer Engagement Specialist, you will make outbound calls to CommBank customers who are behind on their payments on their Credit Cards, Home Loans, Personal Loans, and/or Overdrawn Personal Accounts, and attempt to recover the outstanding payments to help get the customer back on their feet.

**Seniority**

**Junior** - A role for someone with some basic skills, good motivation and ability to learn. Typically 1-2 years of experience is required.

**Responsibilities**
- Process Management and Ongoing Improvement - Manage and improve organizational processes to minimize complexities and increase productivity
- Stakeholder Engagement - Partner with stakeholders to understand specifications, business requirements, and communicate insights
- Quality Assurance - Ensure processes, procedures and tools meet quality requirements set by the organization

**Strengths**
- Attention to detail - Accurately identifies and rectifies discrepancies or errors that exists in information and deliverables
- Collaboration - Works with others by being open, clear in communication and listening to achieve goals
- Written communication - Writes in a clear and structured format to convey information and ideas effectively to a target audience

Hatch exists to level the playing field for people as they discover a career that's right for them. We model this in our hiring process for our partners like Commonwealth Bank.

We do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors. To put it simply, Hatch is for everyone.

**Job Type**: Casual

**Salary**: $65,000.00 - $85,000.00 per hour

Work Location: Hybrid remote in Sydney, NSW 2000



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