Manager, Injury Management

7 months ago

Newcastle, Australia QBE Full time

Primary Details

Time Type: Full time

Worker Type: Employee

To effectively drive consistent and best practice injury and claims management practices with the Injury Management Advisors to ensure the development and implementation of strategies which drive consistent delivery of superior rehabilitation and injury management performance across IFNSW (TMF) claims operations. To provide ongoing staff development as required.

Manager, Injury Management- Hybrid role - 2 days in office, 3 WFH- Insurance and retail discounts from Day 1- 18 weeks gender equal parental leave, with super.

The opportunity

Lead a high performing team of Injury Management Specialists to drive quality and performance across our NSW Nominal Insurer Workers Compensation business.

Your new role

As our Manager, Injury Management, you will have the opportunity to drive performance, culture, and collaboration across your team of Injury Management Specialists, our frontline claims team and external stakeholders. With the customer at the heart of everything you do; your role will have a direct impact in the level of service and care our injured workers and customers receive. Your role will include:
- Identify and drive strategic opportunities for coaching, performance improvement, and quality management of claims.- Drive a culture of performance, collaboration and quality within the injury management team and broader claims team.- Monitor, review and report on performance and quality to ensure that projects and initiatives are making meaningful improvements.- Collaborate with external stakeholders and service partners to promote two-way feedback and collaboration injury management performance.

About you

With your extensive experience in injury management and passion for people leadership, you will be able to provide extensive experience across our workers compensation business. More specifically, to be successful in this role, you will bring:
Extensive experience in workers compensation, with an in-depth knowledge of relevant legislation.- Experience in managing contractual performance obligations across teams.- Experience managing teams, with a core focus on collaborative and agile teamwork.- Sound problem solving abilities including project managing proposed solutions or innovations.- Experience working with regulators and external service providers.- Ability to work collaboratively with internal and external stakeholders.

About QBE

We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE — let’s make it happen

**Benefits**:
We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:
- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance- Our ‘Thriving at our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice- 18 weeks’ gender-equal flexible leave for all new parents, including paid super- The ability to maximise retirement savings through voluntary super contributions and company matching- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums-
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

Rewards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:
- 2021 LinkedIn Top Employer & HRD Employer of Choice- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)- Family First accredited employer since 2021

QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace

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