Aps4 Employment/ Customer Service Officers

2 weeks ago

Brisbane, Australia DFP Recruitment Services Full time

**Job description**:
Our Federal Government client is currently seeking Employment Officers to join their team for a 12 month assignment with a view to the roles becoming ongoing.

Positions are to commence from 8th January in the Brisbane CBD, and will be paid at the attractive hourly rate $45.26+ super per hour.
- deliver high quality customer service, including provision of guidance, support and advice to job seekers suited to their individual needs
- assess and manage routine and non-routine inquiries to resolve issues
- assess the adequacy and quality of job seeker’s efforts in relation to their job search
- assist in identifying trends and systemic issues that might prevent job seekers from successfully engaging in digital self servicing
- liaise with employers regarding wage subsidies and assist eligible job seekers with support through the Employment Fund
- work flexibly in a rotating roster environment that includes scheduled breaks, structured hours and assigned tasks
- work with peers and internal stakeholders to achieve KPIs at both the branch and individual level

The successful applicant should demonstrate the following:

- demonstrated experience in a contact centre environment or the employment services industry
- strong customer service and communication skills
- ability to work autonomously, navigate complex information and use sound judgement in making decisions
- strong digital literacy including the ability to navigate across multiple IT platforms in real time and type proficiently
- Communication skills to interpret complex information, tailor messaging and resolve issues. Web chat skills and knowledge highly regarded.

This is an opportunity to work in a Federal Government environment, therefore we are only able to consider Australian Citizens. A current National Police Check will be required prior to commencement, and successful staff will complete a Baseline Security Clearance.

**Why work for DFP?**
- We have an easy, web based timesheet system
- We offer reliable, accurate, weekly pay cycles with 2 pay runs per week
- You will have a dedicated consultant across the course of your assignment - and into your next
- DFP are Disability Confident Recruiters with Mental Health First Aid accredited consultants
- There are Employee Corporate benefits offered with a range of organisations

Please note: You can only be represented by one agency, therefore if you have already spoken with another recruiter about these opportunities please do not apply.

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