Aps4 Program Support Officer Bne: Services

7 months ago

Brisbane, Australia Specialisterne Full time

**Job Information**:
Industry
- Government & Public Sector

City
- Brisbane

Province
- Queensland

Country
- Australia

Postal Code
- 4000

Number of Positions
- 1

**About Services Australia**

We touch the lives of almost every Australian and we are here to help people meet life’s challenges. Services Australia is responsible for the delivery of advice and high quality, accessible social, health and child support services and payments. We continually build on our foundation of service excellence to shape how government services are delivered to the Australian community. Our task is to modernise the way we work to deliver simple, helpful, respectful and transparent services every time. We offer work that improves the lives of Australians, great working conditions, workplace diversity and inclusion that reflects the community we serve and flexible work practises for work and family life balance.

**Aurora offers**:
- 18-month employment contract with a competitive salary
- Learning and development - including on-the-job and formal training/qualification
- Ongoing support and coaching throughout the program from an experienced neurodiversity specialist provider
- A dedicated agency relationship manager.

**About the role**

APS4 Program Support Officer (1 Vacancy)

**About the team - Tailored Programs Branch**

Tailored Programs Branch (the branch) is responsible for ensuring customers experiencing vulnerability, including people from multicultural backgrounds, incarcerated customers, people who are affected by family and domestic violence and farmers, have access to appropriate payments and services.

The branch maintains relationships with policy agencies including Department of Home Affairs, Department of Agriculture, Fisheries and Forestry, Department of Foreign Affairs and Trade, Department of Social Services, Department of Infrastructure, Transport, Regional Development, Communications and the Arts, Treasury and all state and territory departments responsible for corrective services.

**Tenure**

The roles are full-time, non-ongoing/ongoing, non-ongoing contracts for up to 18 months.

**Location of role**

These roles are located in Brisbane, QLD

**What you will do
Program Support professionals provide support to several areas within a specific program.

They monitor and prepare reports, and liaise with key stakeholders. Program Support Officers undertake procedural, clerical, administrative or operational tasks associated with the delivery of the agency's programs. Working under the direction of senior staff, their responsibilities include conducting basic research and analysis and providing general administrative support to program related activities.

They may be required to communicate with a range of internal and external stakeholders and provide advice to ensure the consistent delivery of program services.

**As a Program Support Officer, you will work as part of a multi-skilled team. Duties may include some or all the following**:

- assist senior team members in the coordination of programs administered by the agency, including preparation of program documentation
- assist in the conduct of research and analysis and contribution to reports on relevant program activities
- liaise with internal and external stakeholders to deliver program services and represent the team or work area in relevant forums and committees
- provide advice, procedural guidance and administrative support to staff
- assist in policy review including the development of new policies and guidelines
- liaise with other staff and teams to resolve routine program and policy issues
- identify opportunities for business and process improvement and offer change solutions to leadership
- exercise appropriate delegations in accordance with legislation and guidelines

**Requirements**:
**_
What you should have_**

These things are important to have:
Ability to:

- communicate in an effective way
- build relationships and engage with diverse groups of people
- collaborate with other staff in immediate work area and other areas of the agency
- research and make sound decisions using appropriate judgement

**_
What is nice to have:_**

These things are not essential, but if you have them that’s great:

- Love problem solving
- Enjoy performing research and analysis activities
- Can communicate and convey key messages, verbal and written
- Can work as part of a team
- Diversity and cultural sensitivities

**_ What you must have:_**
- Must be 18 years of age or older
- Must have a diagnosis of autism (includes Autism Spectrum Disorder; Asperger’s Syndrome; Autistic Disorder or PDD-NOS). ‘Specialisterne will be required to provide evidence of your diagnosis to Services Australia to confirm your eligibility for the program.’
- Must have proof of Australian Citizenship and agree to Services Australia background checks
- Must be able to participate in the Specialisterne Workshop and Assessment Centre process

**Benefits**:
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