Aps Level 4 Employment Service Officers

5 months ago

Brisbane, Australia Department of Employment and Workplace Relations Full time

APS Level 4
- Brisbane, QLD; Adelaide, SA; Perth, WA; Canberra ACT
- $75,996 - $81,274

**About the Department of Employment and Workplace Relations**
If you want to be part of a team supporting individuals and our nation to prosperRead on.

Amid fast-paced, social, economic, and global changes, we focus on equipping Australians who are starting, advancing, or changing their career with the relevant skills, knowledge, and experience to gain or regain employment to achieve their aspirations in life.

**About the Contact Centres Branch Team**

**The Role**
The Contact Centres Branch of the Workforce Australia for Individuals Division is seeking dynamic and motivated people to provide exceptional support to our employment services participants, employers, students, and members of the public. Our team works together to achieve the strategic direction of the department and of the Australian Public Service by driving innovation, cultivating a culture of service delivery excellence, demonstrating personal drive and integrity. We are committed to delivering outstanding service and are looking for individuals who share our passion for excellence.

Every interaction matters
- Our staff are committed to understanding the needs of our callers and achieving quality outcomes. Successful applicants will possess excellent communication skills and are adept at managing a range of inbound and outbound channels with the utmost professionalism.

**Duties and Responsibilities**
As an **APS4 Employment Service Officer,** your duties will involve:

- Providing a first point of contact for participants including provision of guidance, support and advice tailored to individual needs.
- Reviewing, managing, and resolving complex cases with assistance from staff of higher classification levels where needed.
- Conducting thorough investigations and using effective management strategies to address the concerns of complainants.
- Identifying learning opportunities and providing mentoring to staff of lower classification levels where required.
- Employing a flexible approach to day-to-day work changes and shifting priorities.
- Maintaining accurate records within the Customer Relationship Management System (CRM)
- Researching, analysing, and making informed decisions based on the resources and guidelines provided.
- Navigating across multiple IT systems in real-time.
- Demonstrating excellent workplace behaviours including working within a team and promoting positive team culture.

**APS4 Contact Centre Business Support Officer.** The Contact Centres Branch encompasses a broad range of specialist, technical and enabling functions. These functions play a critical role in supporting our frontline staff in the Contact Centre.
- Recruitment/HR
- Learning and Development
- Finance and Procurement
- General Administration and Data Entry

**How to Apply**
Applicants are required to provide up to a one-page summary (no more than 500 words) that outlines skills, knowledge, and experience and why you should be considered for this vacancy. You should take into consideration the position overview (including any detailed position specific requirements) when drafting your response. Where possible include specific relevant examples of your work.

The APS work level standards accommodate the diversity of roles across the APS and are structured to clearly differentiate between the work expected (i.e. responsibilities and duties) at each classification level.

In the eRecruit (the department’s online recruitment system) you will also need to:

- upload a Curriculum Vitae
- provide contact details for 2 Referees.

**Eligibility**

**Citizenship** - to be eligible for employment with the Department, you must be an Australian Citizen or, in limited circumstances, in the process of obtaining it.

**Please refer to the Job Information Pack for more information about the role.**

Job Information Pack Opens in new window

  • Aps Level 4

    5 months ago

    Brisbane, Australia Australian Government Full time

    APS Level 4 - $78,954 to $83,424 - Brisbane QLD, Woden ACT Payroll Services is responsible for the timely and accurate administration of payroll for the Department and shared services clients. We have a dynamic and fast-paced operating environment which means there is always something new to learn. Payroll Officers undertake a range of general payroll...

  • Aps Level 4

    2 months ago

    Brisbane, Australia Australian Government Full time

    APS Level 4 - $78,954 - $83,424 - Brisbane, QLD We are seeking an enthusiastic professional who demonstrates personal drive, is keen to learn and has good communication skills and empathy. The successful applicant will enjoy being part of a team that provides a local stewardship approach to promoting the health and wellbeing of Australians living in...

  • Aps Level 3 Customer Service Officers

    5 months ago

    Brisbane, Australia Department of Employment and Workplace Relations Full time

    APS Level 3 - Brisbane, QLD; Adelaide, SA; Perth, WA; Canberra ACT - $69,863 - $772,767 **About the Department of Employment and Workplace Relations** If you want to be part of a team supporting individuals and our nation to prosperRead on. Amid fast-paced, social, economic, and global changes, we focus on equipping Australians who are starting, advancing,...

  • Measurement Standards Officers, Aps Levels 4

    3 months ago

    Brisbane, Australia Department of Industry, Science, Energy & Resources Full time

    Brisbane - Applications close 26 September **About the Department**: The Department of Industry, Science and Resources and our broader portfolio are integral to the Australian Government’s economic agenda. Our purpose is to help the government build a better future for all Australians through enabling a productive, resilient and sustainable economy,...

  • Aps Level 4

    5 months ago

    Brisbane, Australia Australian Government - Department of Health Full time

    APS Level 4 - $75,917 - $80,215 - Brisbane, QLD The Department is seeking an Executive Assistant to support the Assistant Secretary of the Strengthening Providers Branch and the Branch. The work of the Branch is varied, fast paced and focussed on delivering real world outcomes by implementing recommendations of the Royal Commission on quality, safety,...

  • Contract Administration Officer

    5 months ago

    Brisbane, Australia Department of Employment and Workplace Relations Full time

    APS Level 4 - Brisbane, QLD - $75,996 - $81,274 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper. **The Role** Reporting to the Delivery and...

  • Aps 4 - Project Support Officer

    5 months ago

    Brisbane, Australia Australian Government Full time

    $76,277 - $83,274 (plus Super) - Brisbane CBD - QLD **The Role** As the APS 4 Project Support Officer, within an systems program office, you are required to perform a wide range of administrative and data management duties, including but not limited to: - Information and Records management as Work Group Coordinator. - Monitoring of group inbox and filing...

  • Aps Level 6

    5 months ago

    Brisbane, Australia Australian Government Full time

    APS Level 6 - $94,736 to $106,876 - Brisbane QLD, Canberra ACT Health Products Regulation Group’s Digital Transformation Branch is seeking to fill multiple Program Support Officer positions at the APS Level 6 classification on an ongoing basis. We are looking for motivated, engaged, high performing individuals who display initiative and will contribute...

  • Aps 4 - Business Support Officer

    5 months ago

    Brisbane, Australia Australian Government Full time

    $76,277 - $83,274 + up to 15.4% superannuation - Brisbane CBD - QLD **The Role** This role will works within the Army Aviation Systems Branch (AASB) Organisational Development (OD) team. The role specifically provides support in areas of workforce administration and business operations administration. This role will work as part of a small OD team to...

  • IT Project Officer

    5 months ago

    Brisbane, Australia Department of Employment and Workplace Relations Full time

    APS Level 4 - Brisbane, QLD; Canberra, ACT; Melbourne, VIC; Sydney, NSW - $75,996 - $81,274 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to...

  • Aps Level 6

    2 months ago

    Brisbane, Australia Australian Government Full time

    APS Level 6 - $94,736 - $106,876 - Brisbane QLD, Canberra ACT An APS Level 6 IT Project Support Officer undertakes a range of program research, analysis, reporting, implementation and administrative activities to support the development and delivery of programs, in line with established project plans and objectives. As a Project Support Officer you will...

  • Aps 4 Administration Officer

    5 months ago

    Brisbane, Australia Department of Veterans' Affairs Full time

    Salary Range: $79,764 - $85,074 + Attractive Superannuation - Contact Officer: Francoise Le-Gall 0412 427 270 The Administration Officer must be able to work under supported direction, and in accordance with relevant legislation, policies and standard process, to undertake a range of procurement activities from strategic supply planning through to closure....

  • Executive Assistant

    5 months ago

    Brisbane, Australia HOBAN Recruitment Full time

    We are currently seeking a highly motivated and detail-oriented APS4 Executive Assistant to join our team on a temporary basis. As an integral part of our clients organisation, you will play a crucial role in supporting the departments objectives. This position operates under general direction, working within established procedures and guidelines while...

  • Aps Level 6

    5 months ago

    Brisbane, Australia Australian Government - Department of Health Full time

    APS Level 6 - $91,092 - $102,765 - Canberra ACT, Brisbane QLD We have multiple ongoing and non-ongoing opportunities for Ministerial and Parliamentary roles (QLD and ACT) and Cabinet Liaison Officer roles (ACT only) to join our vibrant and inclusive branch. If you have great customer service skills, stakeholder management, sound judgement, strong attention...

  • Corporate Services Officer

    5 months ago

    Brisbane, Australia Department of Employment and Workplace Relations Full time

    APS Level 6 - Brisbane, QLD - $94,332 - $103,731 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to prosper. **Please note, this o**pportunity is for...

  • Aps 4 Paralegals

    5 months ago

    Brisbane, Australia Limber Full time

    **SECONDMENT** **Up to $480 daily rate including super (depending on skills and experience)** **Brisbane** **Canberra** **Geelong** **Melbourne** **Sydney** APS 4 Paralegals - NDIA Dispute Resolution and Litigation | Up to $480 daily rate including super (depending on skills and experience) | Initial expected 12 month secondment with the possibility...

  • IT Service Desk Support Operator

    5 months ago

    Brisbane, Australia Department of Employment and Workplace Relations Full time

    APS Level 4 - Brisbane, QLD; Canberra, ACT; Melbourne, VIC; Sydney, NSW. - $75,996 - $81,274 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to...

  • Aps 3 & Aps 4 Review Support Officers

    6 months ago

    Brisbane, Australia Department of Veterans' Affairs Full time

    Salary Range: $70,632 - $85,074+ Attractive Superannuation - Contact Officer: Sandra Jenkins (07) 3223 8885 The Business Improvement & Quality Assurance Branch sits under the newly formed Claim Process Improvement Division, and is focused on evidenced-based continuous improvement to ensure our clients receive streamlined and accurate decisions in respect to...

  • IT Service Desk Support Officer

    5 months ago

    Brisbane, Australia Department of Employment and Workplace Relations Full time

    APS Level 5 - Brisbane, QLD; Canberra, ACT; Melbourne, VIC; Sydney, NSW. - $83,908 - $89,706 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to...

  • IT Service Desk Support Officer

    5 months ago

    Brisbane, Australia Department of Employment and Workplace Relations Full time

    APS Level 6 - Brisbane, QLD; Canberra, ACT; Melbourne, VIC; Sydney, NSW. - $94,332 - $103,731 **About the Department of Employment and Workplace Relations** We enable access to quality skills, training and employment services to support Australians find secure work in fair, productive and safe workplaces - supporting individuals and our nation to...