Head of Account Management

7 days ago

Melbourne, Australia ReadyTech Group Full time

Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems - supporting multiple businesses across a variety of markets to be ready for anything.

We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star - the communities we serve, and society at large.

**About the role**:
We are seeking an experienced Head of Account Management to lead our account management team. This role focuses on partnering with our SME clients, whilst building our capability for our Enterprise clients. You will develop and execute strategies for increased product utilisation, client retention, and account growth.

This is an exciting opportunity for a client focussed sales leader looking to make their mark on a growing ASX listed business. We're growing fast and are seeking an experienced Head of Account Management with previous experience in a SaaS environment to help us with our ambitious growth plans.

**About us**:
Making a meaningful difference with mission-critical software that empowers communities to thrive.

ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems - supporting multiple businesses across a variety of markets to be ready for anything.

We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.

It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star - the communities we serve, and society at large.

**You will get to**:

- Mature a high performing account management function supporting SME clients, and build capability to support Enterprise-sized clients
- Develop and execute strategies that increase product utilisation, client retention, advocacy and grows share of wallet
- Develop account management methodology and process to achieve sales plans, targets and incentives
- Set targets, monitor, course correct and mature forecasting accuracy
- Establish and nurture new and existing partner relationships
- Collaborate with our product, sales, professional services and marketing teams to develop initiatives to support growth and retention of existing clients
- Collaborate across our group structure and with internal business teams to feedback market and customer insights to drive continued product and service development
- Coach and mentor an account management team

**More about you**:

- Previous experience growing and leading teams responsible for account management and client success in SaaS environment, supporting SME and Enterprise sized clients
- Proven experience crafting and executing strategies to improve client retention and grow ‘share of wallet’ in a SaaS environment by being a player and coach
- Strong leadership - Comfortable rolling up sleeves, leading by example and coaching and mentoring team members
- Strong understanding of Account management and client success principles and experience executing a strategy that leads to increased product engagement, client retention and share of wallet growth.
- Inspirational leader that can motivate a team to be client focussed, demonstrate value, solution sell and exceed results
- Proven ability to influence and work within a matrix structure to drive aligned priorities and objectives for shared outcomes
- Operational execution, with ability to develop methodology and process, and obtain buy-in to move towards best practice
- Confidence operating with data and believes in the use of data to inform strategy and decisions
- Excellent communication and influencing skills and can work at all levels within an organisation
- Strong commercial acumen and ability to negotiate win-win outcomes for clients and the organisation
- Strong relationship building skills (Int

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