Account Manager

5 months ago

Melbourne, Australia Advent Facilities Management Full time

We are looking for highly motivated and results driven Account Manager's, experienced in Facilities Management, who will oversee multi-million dollar National contracts.
- A person with experience in Facilities Management/ Cleaning/ Security/ Project Management
- Someone with experience in contracts administration
- Motivated by working in an environment where “giving back” is important
- Thrives in a fast-paced environment
- Enjoys working with a diverse range of stakeholders at all levels of the organisation
- Detail oriented and good communication skills
- Values autonomy and accountability
- Works best in a goal-oriented environment

Your responsibilities will include:

- Create and maintain strong, positive relationships with all internal and external stakeholders
- Act as the client's primary point of contact for requests, feedback and escalation of issues
- Attend to all client requests and action appropriately, always providing excellent customer service
- Maintain accurate, up to date client files and operational documentation, including suppliers/contractors licences, insurances, certifications etc.
- Provide training on the use of the job management system to all users (clients, suppliers) and assist with any queries
- Assist with the engagement of new contractors/ suppliers and provide appropriate onboarding, induction and training to ensure works are completed correctly within SLA's
- Coordinate and schedule qualified contractors to jobs, ensuring all job details are captured in the job management system, and invoices are correct and accurately processed
- Work with Accounts to rectify any accounts/ invoice enquiries
- Assist in developing monthly client reports including other relevant documentation as required
- Attend client meetings and site visits as required
- Work closely with the Senior Management by completing ad hoc/ administrative tasks as required
- Find any new business opportunities to assist in the growth of the business

Pay: $70,000.00 - $80,000.00 per year

**Benefits**:

- Work from home

Schedule:

- 8 hour shift

Application Question(s):

- How many years of administration experience do you have?

**Experience**:

- Customer relationship management: 2 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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