Service Operations

4 days ago

Sydney, Australia Macquarie Group Limited Full time

CREATE YOUR OWN PATH

Bring your energetic approach to customer service and join our Technology team as an IT Tech Assist member.

This customer facing role will require you to utilise your prior experience in both Helpdesk and Desktop Support. You will be providing support at a walk-up and remote based Service Desk function for technology-based queries, as well as providing local Hardware support for our various businesses based locally.

In addition to supporting a wide variety of IT related matters, the walk-up Service Desk is an information point used to provide local technology training and as a hub to provide loan equipment, a repair service, and promotion of IT products.

As a first point of contact for all staff who require help or information regarding Technology within Macquarie, you will have an immediate impact on the service to the business and be the face of technology. You will bring your excellent communication skills, enabling you to assist VIP's over the phone or in-person, and you will be able to think on your feet, have a flexible and easy-going manner, the ability to multi-task and prioritise, as well as work effectively with mínimal supervision.

As a customer facing team, we are motivated to continually improve our services and are passionate about creating an outstanding customer experience.

We anticipate that to excel in this role you will have:

- at least two years 1st & 2nd line support (2+ Years’ experience supporting Microsoft technologies including Office, O365, Windows 10 Pro, Server, Active Directory etc.)
- understanding and experience of supporting end user access management tools such as Active Directory
- basic troubleshooting and understanding of mobile devices specifically Apple iOS / MacOS and Android
- proven experience specifically providing Desktop Support to End Users utilising a computerised Service Management Ticketing System
- a working knowledge of Microsoft Server platforms, including SCCM, would be ideal
- superior Customer Service skills and solid interpersonal, written, and oral communication skills
- diligence to adhere to security and regulatory and compliance processes
- prior experience working in the financial industry or similar highly pressurised environment is desirable.

You will be willing to learn
- continual development of your technical knowledge by supporting the ever-increasing innovation of Macquarie platforms
- ability to present to a virtual as well an in-person audience for technical education matters.

This is a great opportunity for you to develop your skills and progress to other roles in the future.

**About the Corporate Operations Group**

The Corporate Operations Group brings together specialist support services in Digital Transformation & Data, Technology, Operations, Human Resources, Business Services, Corporate Strategy & Solutions, and the Macquarie Group Foundation. We deliver service excellence to ensure Macquarie is open for business, deliver on transformational change, invest in our people and have deep relationships with our customers.

**Our commitment to Diversity, Equity and Inclusion**

The diversity of our people is one of our greatest strengths. An inclusive and equitable environment enables us to deliver innovative and sustainable outcomes for our people, clients, shareholders and communities. From day one, you'll be encouraged to be yourself and supported to perform at your best. If our purpose of ‘empowering people to innovate and invest for a better future’ is as inspiring to you as it is to us, please apply. With the right technology, support and resources, our people can work in a range of flexible ways.

**About Macquarie**:
A career at Macquarie means you’ll have the opportunity to develop and utilise new skills, explore interesting fields and do challenging work that will impact the lives of people around the world—whether it’s accelerating the green energy transition, helping sustain global food supplies, financing social housing projects or investing in essential infrastructure. At Macquarie, we’re empowering people to innovate and invest for a better future.

Our size and international presence means your work can take you anywhere—across business groups, disciplines, sectors and borders. With 18,000+ employees and offices in 33 markets around the world, we’re a truly global organisation.

You’ll be supported by a diverse team where the unique perspectives, ideas and experiences that all of our people bring are valued. You’ll be empowered to address unmet needs in our communities whilst advising and investing alongside our clients and partners. Working with us, you’ll have the opportunity to make a difference.

Macquarie is a global financial group providing clients with asset management, retail and business banking, wealth management, leasing and asset financing, market access, commodity trading, renewables development, specialist advisory, capital raising and principal investm

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