Operations Support Officer

4 weeks ago

Hobart, Australia Mission Australia Full time

Permanent Full Time| 35 hours per week
- Location: Rosny Park, TAS 7018
- Salary: $80K + Super+ Salary Packaging
- Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we stand together with anyone who needs us, for as long as they need us. Find out more

about us

and

our purpose


Mission Australia Housing

Mission Australia Housing provides social and affordable housing to vulnerable Australians ensuring they have access to good-quality housing that enables people to participate in their communities.

Your Opportunity

This is a rewarding career opportunity where you will successfully provide general support to all integrated service delivery with a client focus to all housing operations.

Your key responsibilities will be to:

- Support all tenancy functions as needed across the team, including housing, maintenance and community development.
- Complete a range of administrative tasks to support MA housing team by adhering to MAH policies and backfilling leave.
- Maintain high quality up-to-date tenant files
- Assist tenants with queries, questions or concerns.
- Review and support KPIs such as arrears, inspections and vacant property processes in line with policy and procedure.
- Triage incoming calls, log maintenance requests through the MAH systems, ensuring accurate data information for service performance and improvement.
- Build and maintain effective working relationships with external stakeholders and other professionals as required.
- Actively contribute to developing and implementing strategies that connect tenants to additional support.

Requirements for Success
- Demonstrated experience working with vulnerable client groups
- Community housing experience, Real Estate or Community Services experience regarded but not essential
- Demonstrated excellence in customer service and conflict management
- Ability to work under pressure with multiple competing priorities.
- Relevant qualification in social or community services
- Experience with Microsoft Office products for reporting
- Excellent written and verbal communication skills
- Current Drivers’ Licence, WWCC are essential

Before starting work with us, you will need to undertake a national police history check, qualifications and referee checks, and have a clearance to work with children/vulnerable people.

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We’re committed to the safety and wellbeing of each other and the people we serve.

We recognise and respect diversity. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

Find out more about a

career with Mission Australia



Your benefits
- Rewarding work - every day you know you’re making a real difference
- Not-for-profit salary packaging, reducing your tax (details via
- AccessPay)
- Generous discounts with health insurance and major retailers
- Free external, confidential counselling and access to
- chaplaincy support

How to apply

To be considered for this opportunity, please click ‘Apply’. Send your cover letter which highlights the experience in face paced contact center environment.

As a committed

Circle Back Initiative

For further information regarding working with us, visit

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