Knowledge & Communications Specialist

3 months ago

Melbourne, Australia Swinburne University of Technology Full time

We have an exciting role for an experienced Knowledge and Communications Specialist.

The Knowledge and Communications Specialist plays an essential role reporting to the Associate Director of Digital Workplace Operations (DWX) at Swinburne IT. Tasked with managing and maintaining the knowledge ecosystem using Knowledge Centred Service (KCS). This role serves as the main point of contact for communications from the Service Centre and collaborates with IT teams to enhance the knowledge ecosystem, oversee client satisfaction, and manage communication across various channels.

Swinburne IT aims to leverage technology to streamline and transform university operations, aligning its initiatives with the strategic pillars of Future Ready Learners, Research with Impact, and Innovative Enterprise. Swinburne IT also supports the university's teaching, learning, and research efforts, enhancing the experiences of students and researchers through digital innovations.

The Digital Workplace Experience function provides daily support and services to staff and students, emphasizing collaboration across IT teams to ensure high-quality, responsive service and continuous improvement.

**About You**
To be suitable for this role you will need to have experience in the below key accountabilities:

- Lead the development and maintenance of the knowledge ecosystem within the portfolio for support staff and end users by consistently providing high quality feedback, updates, and new articles consumed across IT’s digital omni-channels.
- Analyse patterns, trends and usage of KCS articles and coordinate the review, implementation, and retirement of articles.
- Maintain operational methods, procedures, and facilities in assigned area of responsibility and review regularly for effectiveness and efficiency.
- Responsible for monitoring, maintaining and growing the knowledge base
- Writing, editing, and creating new and modifying existing communication plans and templates for consumption by DWX
- Develop and maintain an operational communications plan utilised by DWX for day-to-day communications and regular communications via Swinburne’s internal channels

**For more information, please refer to the job description.**

**Qualifications**
- Postgraduate level qualifications (or progress towards) in information technology, information systems, and extensive relevant experience or equivalent combination of education & experience

**About Swinburne University of Technology**
Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university - one that is truly of Technology, of Innovation and of Entrepreneurship. We are committed to a differentiated university proposition in education and research, so that:

- Every Swinburne learner gets a work experience
- Every Swinburne graduate gets a job
- Every Swinburne partner gets a tech solution
- Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

**To Apply**
Please submit your CV and cover letter addressing your suitability for this position.

To review the Position Description and to apply, please scroll down to the bottom of the page.

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

**Applications Close: Tuesday the 15th of October at 5.00pm.**

Swinburne offers flexible working options contained in our leave and parenting/carer policies to support work-life balance.

**Diversity, Equity and Inclusion**
Swinburne University of Technology is dedicated to creating a varied, welcoming, and open learning and work environment that embraces diversity, promotes inclusion, ensures fair access to opportunities, and actively opposes bullying, discrimination, sexual harm, victimisation, and vilification. We appreciate every individual in our community, regardless of ability/disability, age, cultural and ethnic background, sex, sexual orientation, gender identity and expression, and family and relationship status. For further details on our efforts, please explore our Equity & Diversity website.

**Disability and Reasonable Adjustments**

**Science in Australia Gender Equity (SAGE) at Swinburne**
Swinburne is enhancing gender equity and diversity, with a focus on science, technology, engineering, maths and medicine (STEMM), by participating in the Science in Australia Gender Equity (SAGE) program.

Swinburne University is actively engaged in improving representation and participation of women in STEMM fields, aiming to address ongoing gender inequity. As an inaugural recipient of the Athena SWAN Institutional Bronze Award, we have implemented our original SAGE Action Plan (2019-2021) and continue our commitment through the curr

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