Team Leader
4 weeks ago
Key influencing opportunity to lead an inbound Customer Service team
- Permanent career opportunity with market competitive remuneration
- Modern office located in South Wharf
The Company
DCA Cities are a large team of data specialists and information technology experts who use the power of data to help organisations deliver a smarter, stronger future. Our reputation, built over 25 years, is for excellence in providing enterprise smart mobility and parking services. Together with our clients, we are delivering business critical systems and transforming the way people live, work, grow and learn through our core areas of expertise:
- Smart Mobility delivers clever living solutions for smart cities,
- End-to-end data services enables strong decisions and a bright future for businesses, government and communities,
- Higher Education research management manages the entire research lifecycle and also paints an accurate picture of an organisation's research strength.
The Role
DCA Cities is offering a rewarding career opportunity as Team Leader for an outstanding applicant to lead a dedicated team of inbound Customer Service representatives responsible for management of parking and infringement services for multiple client groups. As a seasoned contact centre professional, you will effectively lead, develop and manage the team in achieving and exceeding set Key Performance Indicators and contractual requirements. You will also identify opportunities to enhance the customer service experience and support continuous improvement across the team and our internal processes.
The Essentials
**To be considered for this role you will need to possess**:
- Demonstrated ability to lead and manage staff and work flow processes
- Ability to motivate staff, successfully manage performance outcomes and provide appropriate feedback
- Experience monitoring, coaching and developing a team to achieve set targets
- Strong knowledge of the performance management process
- Excellent time management skills
- Proven internal and external customer focus
- Outstanding communication skills, both verbal and written
- Interpersonal and conflict resolution skills
- Ability to interact with all levels of customers, clients, and staff in a professional manner
Previous experience within a Business Process Outsourcing environment will be highly regarded.
**If you are successful in this role, you will enjoy**:
- A supportive and friendly team environment;
- Stability to develop your career with an established and growth focused company; and
- A range of benefits as part of our Employee Benefit Program.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full working rights. Work eligibility will be confirmed as part of the recruitment process.
What's Next?
DCA is an Equal Employment Opportunity employer committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people.
-
Acting Team Leader
3 weeks ago
South Wharf, Australia DCA Careers Full timeActing Team Leader - Customer Service - 6-month Secondment Opportunity - Fantastic internal development opportunity to advance your career - 6-month Secondment | Internal applicants only! - Expand your leadership skillset and experience by managing The Role Secondment Period The secondment period will span for 6-months and may be extended depending on...
-
Food and Beverage Team Leader
4 weeks ago
South Wharf, Australia Novotel Melbourne South Wharf Full timeCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Food and Beverage Team Leader
13 hours ago
South Wharf, Australia Novotel Melbourne South Wharf Full timeCompany Description Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...
-
Team Leader Event Setups
6 days ago
South Wharf, Australia Melbourne Convention and Exhibition Centre Full timeLead and guide our Set Ups team! - Permanent position, $27.29-$47.76 per hour - Based at a great location (South Wharf/CBD) Melbourne Convention and Exhibition Centre (MCEC) is the home of unconventional. At MCEC we do things a little differently. We bring fresh ideas and imagination to every event. We happily turn concepts on their head to make each...
-
Store Team Leader
4 days ago
South Wharf, Australia ECCO Shoes Full timeWork for a fantastic premium brand that respects diversity & sustainability - Great team, benefits and flexible work environment - Paid on-the-job training, in-house programs & career development **CREATE THE FOOTPRINTS OF TOMORROW** At ECCO, you become part of a global family of more than 25,000 people who are proud to support a high quality, innovative,...
-
Team Leader Correspondence
1 week ago
South Wharf, Australia DCA Careers Full timeFantastic development opportunity to advance your career! - Lead and manage an established team to the achievement of KPIs and contractual goals The Role The Essentials To be considered for this role you will need to possess - Strong demonstration of knowledge of correspondence and administrative processes as part of the infringement lifecycle - Ability to...
-
Store Leader
6 days ago
South Wharf, Australia Lorna Jane Full timeSuccessfully join Lorna Jane in a Leadership role at the South Wharf DFO store and receive a $500 Lorna Jane sign on voucher* At Lorna Jane our mission is to inspire you to live a life you love, through Active Living We are a global retailer and are proud to empower women to be the best versions of themselves! We work together to bring our Big 5 values to...
-
Team Leader Food and Beverage
2 days ago
South Wharf, Australia Melbourne Convention and Exhibition Centre Full timeTeam Leader - Café at the LUME Exhibition at MCEC - Competitive salary plus benefits - Full-time position at a great location (South wharf /CBD) Melbourne Convention and Exhibition Centre (MCEC) is the home of unconventional. At MCEC we do things a little differently. We bring fresh ideas and imagination to every event. We happily turn concepts on their...
-
Store Leader
3 weeks ago
South Wharf, Australia Lorna Jane Full timeWe have an exciting opportunity for an experienced Store Leader to join the team at Lorna Jane DFO South Wharf store. As Store Leader, you will be responsible for overseeing the customer experience, people development, merchandising and operational functions of the store to deliver on store targets and KPIs. Day in the Life - Driving sales with your team to...
-
Team Support Officer
3 weeks ago
South Wharf, Australia DCA Careers Full timeExciting career opportunity to advance leadership experience within our operational unit - Enterprise Agreement Band 4T The Role Orikan is offering a rewarding opportunity as Customer Service Team Support Officer within our Customer Service team for an outstanding applicant to provide comprehensive support to Customer Service Representatives in the form of...
-
Team Support Officer
5 days ago
South Wharf, Australia DCA Careers Full timeSupport in the development and upskilling of a team Correspondence team - Exciting career opportunity to advance leadership experience within our operational unit The Role DCA is offering a rewarding opportunity as Team Support Officer within our Correspondence team for an outstanding applicant to provide comprehensive support to Customer Support &...
-
Assistant Store Leader
6 days ago
South Wharf, Australia Lorna Jane Full timeSuccessfully join Lorna Jane in a Leadership role at the South Wharf DFO store and receive a $500 Lorna Jane sign on voucher* At Lorna Jane our mission is to inspire you to live a life you love, through Active Living We are a global retailer and are proud to empower women to be the best versions of themselves! We work together to bring our Big 5 values to...
-
Retail Team Member
4 weeks ago
South Wharf, Australia Macpac Full time**Retail Team Member Macpac South Wharf (Victoria)** Who are we? Macpac is New Zealand's original outdoor brand. Founded in Christchurch in 1973, we've made it our business to show people that life is better when you're outside. Today, we are happy when we're helping people push their boundaries. We're a socially conscious business, and we operate in a way...
-
Retail Team Member
1 week ago
South Wharf, Australia Macpac Full time**Retail Team Member Macpac South Wharf (Victoria)** Who are we? Macpac is New Zealand's original outdoor brand. Founded in Christchurch in 1973, we've made it our business to show people that life is better when you're outside. Today, we are happy when we're helping people push their boundaries. We're a socially conscious business, and we operate in a way...
-
Delivery Driver
1 week ago
Clayton South, Australia Leader Computers Full time**Job description** Are you an experienced and reliable Warehouse / Despatch / Container Unloading / Stock Replenishment? Join our dynamic team at Leader Systems and play a pivotal role in our bustling warehouse. We pride ourselves on delivering top-notch products to our customers, and we need someone who can ensure seamless coordination and efficient...
-
Warehouse Storeperson
1 week ago
Clayton South, Australia Leader Computers Full time**Job description** Are you an experienced and reliable Warehouse / Despatch / Pick and Pack Coordinator looking for a new challenge? Join our dynamic team at Leader Systems and play a pivotal role in our bustling warehouse. We pride ourselves on delivering top-notch products to our customers, and we need someone who can ensure seamless coordination and...
-
Assistant Head Coach
2 days ago
South Wharf, Australia Nike Full timeBecome a Part of the NIKE, Inc. Team NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers,...
-
Team Leader
1 week ago
South Brighton, Australia Calvary Full timeProgress with purpose at one of Australia’s largest health care providers Get ahead with salary packaging, benefits and professional development in a supportive team environment Build your career with Calvary, supporting the provision of care to our residents. Hourly rate starting from $32.33 About the role The Team Leader plays an integral role in the...
-
Sales Team Leader
1 week ago
South Melbourne, Australia Masseuse Massage Chairs Full time**Do you feel at home in the hustle and bustle of a Call Centre?** Are you looking to put your **Organisational, strategic & solid leadership skills to work?** **Let’s talk!** Are you a procedural focused, **sales obsessed - problem-solver?** **Does Sales run through your veins, and leadership ignite a fire?** Are you a **Sales Team Leader **looking...
-
Sales Team Leader
1 week ago
South Brisbane, Australia Tidal Recruitment Partners Full timeLocated in South Brisbane - Competitive Salary | Bonus scheme and team incentives - Work within the creative space An excellent opportunity to join a creative education provider. This is a newly created role, ideal for an experienced sales team leader to take the next step! **Bullet Points** - Located in South Brisbane - Competitive Salary | Bonus scheme...