Team Support Officer

6 months ago

South Wharf, Australia DCA Careers Full time

Exciting career opportunity to advance leadership experience within our operational unit
- Enterprise Agreement Band 4T

The Role
Orikan is offering a rewarding opportunity as Customer Service Team Support Officer within our Customer Service team for an outstanding applicant to provide comprehensive support to Customer Service Representatives in the form of training, coaching, upskilling, performance/ quality monitoring and engagement activities. You will have a passion for customer service and a drive to achieve departmental goals and contractual objectives. With a strong focus on continuous improvement you will identify opportunities to enhance the customer service experience and support process efficiencies within the Contact Centre team.
The key responsibilities of the role will include but not be limited to:

- Administrating reporting on daily, weekly and monthly call stats and call centre stats for Team Leader feedback to clients and staff
- Answer enquiries, investigate and resolve issues that arise from clients via central inbox. Provide first level investigation support to Team Leader prior to response to client.
- Assist in training of new and existing staff employed in Local Government area on an ongoing basis
- Assist in the coaching and up-skill of Local Government agents to maximise the level of customer service and achieve departmental goals. Assist Team Leaders to develop coaching plans to address QA behavioural issues. Work proactively with Team Leaders to identify agents through QA results and observations for refresher training and coaching opportunities. Maintain a coaching log.
- Keep up to date of all new guidelines, procedures and legislation in order to efficiently and effectively assist and develop staff
- Provide first level support for floor enquiries (including escalations). Provide support as Point of Contact for Clients where Team Leaders are not available.
- Alert Team Leaders to potential areas of Performance Management based on coaching/QA results.
- Allocate daily tasks where needed
- Authorisation of fee removal and investigative case holds where required.
- Authorise and process changes to schedule as needed
- Provide overflow support for Call Centre as needed
- Other duties as assigned by Team Leader or General Manager from time to time
- Strong knowledge of current Local government legislation, guidelines and performance standards
- Good general knowledge of company procedure
- A strong willingness to support in training and coaching
- Exceptional written and verbal communication skills
- Strong Customer focus
- Initiative and enthusiasm

**If you are successful in this role, you will enjoy**:

- A supportive and friendly team environment;
- Stability to develop your career with an established and growth focused company; and
- A range of benefits as part of our Employee Benefit Program.

Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa with full working rights. Work eligibility will be confirmed as part of the recruitment process.
What's Next?
Orikan is an Equal Employment Opportunity employer committed to supporting a working environment of mutual respect, teamwork and trust and a workplace that attracts, develops and retains highly skilled people.

  • Experienced Event Support Professional

    2 weeks ago

    South Wharf, Victoria, Australia Show Support Full time

    Show Support is seeking a reliable and physically capable Casual Event Labourer to join our team.We offer a competitive hourly rate of $31.00 - $41.00 per hour for this casual position.Responsibilities include manual physical work and heavy lifting, as well as setting up events and using basic hand tools. A white card and steel cap boots, safety vest, and...

  • Casual Rigger

    7 months ago

    South Wharf, Australia Show Support Full time

    **SHOW SUPPORT WANTS YOU!** **Join Australia's Best Crew!** **Qualifications and Attributes**: - Must have license and experience in rigging. - Manual physical work and heavy lifting - Has steel cap boots, safety vest, and hard hat - Experienced in setting up for events - Good command of English - Able to work in a team - Able to listen & follow...

  • Circus Event Crew

    7 months ago

    South Wharf, Australia Show Support Full time

    One of the Largest High Flying Acrobatic Circus in the world is coming to Melbourne this March and we are now hiring labourers to join the bump out. Join Australia's Best Crew! SHOW SUPPORT WANTS YOU! **Qualifications and Attributes**: - Manual physical work and heavy lifting - White card - Steel cap boots and other PPEs - Experience setting up events is...

  • Event Operations Specialist

    6 days ago

    South Wharf, Victoria, Australia Show Support Full time

    Show Support seeks a skilled and adaptable casual labourer to join our dynamic crew. As an Event Operations Specialist, you will play a crucial role in ensuring the smooth execution of events across Australia.Key Responsibilities:Lift heavy loads and perform manual physical work as required by event tasksMaintain a valid white card and wear necessary...

  • Finance Officer

    5 days ago

    South Wharf, Australia AccorHotel Full time

    **Company Description** **_ Novotel Melbourne South Wharf_** features golden 26 level tower with 347 accommodation rooms & suites, Mr. Carpano Dining and Bar and Allora Café. The hotel is complemented with direct access to the Melbourne Convention & Exhibition Centre (MCEC), the Southern Hemisphere's largest meeting space and adjacent to the DFO centre,...

  • School Learning Support Officer

    2 months ago

    South Coast, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • School Learning Support Officer

    1 month ago

    South Coast, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • School Learning Support Officer

    6 months ago

    South Coast, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Payroll Officer

    3 weeks ago

    South Wharf, Victoria, Australia Conquest Recruitment Group Full time

    Job SummaryWe are seeking a highly skilled Payroll Officer to join our team on a 6-month contract. As a Payroll Officer, you will play a crucial role in ensuring the accurate and timely processing of payroll for our regional and central workforce.

  • School Learning Support Officer

    4 months ago

    South Coast, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • School Learning Support Officer

    4 months ago

    South Coast, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Student Support Officer

    1 month ago

    South Coast, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Student Support Officer

    2 months ago

    South Coast, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Youth Support Worker

    4 months ago

    South Brisbane, Australia Adventure Team Full time

    Adventure Team is seeking new youth support worker/mentor to join our growing team in South Brisbane. We are advertising for a support role to start within 7 days. **About Us** Since forming in 2019, we’ve grown from a team of 2 on the Gold Coast in Queensland to many, and we are in the process of expanding our services in South Brisbane. We are a...

  • Team Support

    6 months ago

    South Yarra, Australia PartnerUP Talent Full time

    Leading organisation that makes a difference every single day! - Hybrid with flexibility - South Yarra office as well as work from home! - Previous internal recruitment and rostering experience, essential We have partnered with a leader in their industry to recruit **someone remarkable! **This role is not like others, we want you to bring your Admin A-Game...

  • Retail Team Member

    4 hours ago

    South Wharf, Australia Macpac Full time

    **Retail Team Member Macpac South Wharf (Victoria)** Who are we? Macpac is New Zealand's original outdoor brand. Founded in Christchurch in 1973, we've made it our business to show people that life is better when you're outside. Today, we are happy when we're helping people push their boundaries. We're a socially conscious business, and we operate in a way...

  • Technology Support Officer, Clerk Grade 3/4

    2 months ago

    South Coast, Australia NSW School Administrative and Support Full time

    **Position Information**: The NSW Department of Education provides, funds and regulates education services for NSW students from early childhood to secondary school, delivering world-class education through its public schools and providing funding support to non-government schools. We employ, develop and support teachers, leaders and other staff to deliver...

  • Food and Beverage Team Leader

    5 months ago

    South Wharf, Australia Accor Full time

    Company Description Work and Play in South Wharf Discover our 26-level golden tower with 347 rooms and suites, complemented by direct access to the Southern Hemisphere's largest meeting space at the Melbourne Convention & Exhibition Centre. Our guests enjoy our restaurant, café and bar, 24-hour fitness facilities, complimentary Wi-Fi, and proximity to...

  • Hospitality Support Specialist

    4 weeks ago

    South Wharf, Victoria, Australia AccorHotel Full time

    Job OverviewWe are seeking a dedicated and detail-oriented individual to join our kitchen team as a Hospitality Support Specialist. As a key member of our brigade, you will play a vital role in maintaining the highest standards of cleanliness and hygiene in our kitchen.About the RoleThis exciting opportunity will see you working closely with our experienced...

  • Team Lead

    6 months ago

    Narre Warren South, Australia Pete’s Support Full time

    SIL Team Leader Immediate Start in the South East We are seeking a dedicated and experienced SIL (Supported Independent Living) Team Leader to join our team at Pete’s Support. As a Team Leader, you will be responsible for overseeing the day-to-day operations and providing support to residents with disabilities in a warm and nurturing environment. Key...