Aps3 Participant Support Officer

1 week ago

Parramatta, Australia DFP Recruitment Services Full time

**Job description**:

- **Federal Government opportunity in Parramatta**:

- ** Initial 18 month contract with possibility of extension**:

- ** $37.36 per hour + super**

***
Our Client is a Federal Government body that supports Australians and their families by valuing a positive contemporary attitude to disability.

They are seeking an enthusiastic and professional Front of House Officer to join the team within a Federal Government Agency based in Parramatta. This role will be on a contract basis and will be an equivalent APS3 level.

**The Role**:
As a Participant Support Officer, you will assist customers in a face-to-face environment by answering enquiries, booking appointments, making assessments on eligibility for payments and undertaking processing and system entry activities related to a customer’s needs. In addition, you will provide general administrative support to the wider team.

You will handle a wide range of matters regarding eligibility, participation and ongoing access to payments and services for participants.

**Responsibilities may include but are not limited to**:

- Managing and resolving participant matters by actioning planning tasks in line with relevant legislation
- Providing counter support for the local office including participant enquiries in the self-help kiosks and online platforms
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
- Coordinating appoints with the use of Agency office facilities
- Undertaking research and investigation activities and preparing associated reports and correspondence

***
**About you**:
You will present with a high level of personal resilience and the ability to deal with emotional and challenging customer circumstances and high workload demands. This role will involve liaising with participants on a face-to-face basis and at times, delivering difficult news/handling challenging conversations.

To be successful in this role you will ideally have proven experience within a customer service environment, ideally within a Government or Health setting. In addition, you will demonstrate the following skills and experience:

- Advanced MS Office Suite
- Office Support/Administration (minimum of 2 years)
- Strong Customer Service experience and communication skills, both verbal and written
- Excellent interpersonal skills and ability to build relationships both with stakeholders
- Strong organisational skills and a high attention to detail
- Having a strong interest or previous experience with the Disability Sector would be an advantage.

**To Apply**:
In order to be considered applicants are required to hold an **Australian Citizenship** and if successful will be required undergo a Federal Government Security Process.

  • Aps3 Participant Support Officer

    1 week ago

    Parramatta, New South Wales, Australia DFP Recruitment Services Full time

    Job description:- Federal Government opportunity in Parramatta: Initial 18 month contract with possibility of extension:- $37.36 per hour + super***Our Client is a Federal Government body that supports Australians and their families by valuing a positive contemporary attitude to disability.They are seeking an enthusiastic and professional Front of House...

  • Aps 3 Level Participant Support Officer

    1 week ago

    Parramatta, Australia HOBAN Recruitment Full time

    HOBAN Recruitment is a leading Australian recruitment agency dedicated to connecting talented individuals with top employers across the nation. We are excited to be recruiting for the role of **APS3 Level Participant Support Officer** on behalf of our esteemed client, a key player in the disability support sector. Join us in making a difference in the lives...

  • Participant Support Officer X 2

    1 week ago

    Parramatta, Australia Talent International Full time

    **Job Details**: **Location** Nowra **Salary** Up to AU$37.36 per hour **Job Type** Full Time **Ref** BBBH102215_1684974664 **Contact** Uvez Ahmed **Posted** 41 minutes ago Talent International is currently recruiting for an **APS3 Participant Support Officer **to work for one of our **Federal Government clients** based in **Parramatta/Nowra....

  • Participant Support Officer X 2

    1 week ago

    Parramatta, New South Wales, Australia Talent International Full time

    Job Details:LocationNowraSalaryUp to AU$37.36 per hourJob TypeFull TimeRefBBBH102215_ ContactUvez AhmedPosted41 minutes agoTalent International is currently recruiting for an APS3 Participant Support Officer to work for one of our Federal Government clients based in Parramatta/Nowra. The position is 12-month contract role with the possibility of extension...

  • Aps3 Payments Officers

    1 week ago

    Parramatta, Australia DFP Recruitment Services Full time

    **Job description**: - **Federal Government opportunities commencing July '23 in Parramatta NSW**: - **Initial 12-month contract (full-time hours) with possibility of extension**: - **$37.36 per hour + super** Our Client is a Federal Government body that supports Australians and their families by valuing a positive contemporary attitude to disability....

  • Aboriginal Participation Officer

    1 week ago

    Parramatta, New South Wales, Australia Transport For NSW Full time

    Organisation/Entity: Transport For NSW- Job Category: Identified positions- Job Location: Parramatta, NSW, AU, 2150- Job Ref No: Employment Type: Fixed Term Full-Time- Salary Range: $ $ Aboriginal Participation Officer, TfNSW Grade 8Fixed Term Full Time role up to 30 October located in ParramattaOpportunity to make a real impact, shaping the future of...

  • Aps 3 Participant Support Officer X 2

    3 days ago

    Parramatta, Australia Talent International Full time

    australia parramatta contract up to au$37.36 per hourTalent International is currently recruiting for an **APS 3 Participant Support Officer x 2 **to work for one of our **Federal Government clients** based in **Parramatta / Charlestown. **The position is **18-month contract role with the possibility of extension**.** **The role is paying **$37.36/hour +...

  • Aps 3 Participant Support Officer X 2

    1 week ago

    Parramatta, New South Wales, Australia Talent International Full time

    australia parramatta contract up to au$37.36 per hourTalent International is currently recruiting for an APS 3 Participant Support Officer x 2 to work for one of our Federal Government clients based in Parramatta / Charlestown. The position is 18-month contract role with the possibility of extension. The role is paying $37.36/hour + Super.***7.6 hours per...

  • Aboriginal Participation Officer

    3 weeks ago

    Parramatta, Australia Transport For NSW Full time

    Organisation/Entity: Transport For NSW- Job Category: Identified positions- Job Location: Parramatta, NSW, AU, 2150- Job Ref No: 82751- Employment Type: Fixed Term Full-Time- Salary Range: $123470.0-$138284.0**Aboriginal Participation Officer, TfNSW Grade 8** **Fixed Term Full Time role up to 30 October 2027 - located in Parramatta** **Opportunity to make...

  • Disability Support Worker

    2 weeks ago

    Parramatta, Australia Flourish Support Services Full time

    **About us**: Flourish Support Services is a bespoke disability services provider operating in the greater Western Sydney region. Our vision is to assist our clients in achieving and exceeding their goals and supporting them to develop increased skills and confidence to live a meaningful and fulfilling life. **The role**: We are seeking talented, reliable,...

  • Leader Student Participation, CEO

    3 weeks ago

    Parramatta, Australia NSW Government -Department of Education Full time

    **Leader Student Participation, CEO**: - Temporary _(full-time appointment up to three (3) years from entry on duty date)_ - Location: Parramatta **About the Department**: The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student...

  • Leader Student Participation, CEO

    1 week ago

    Parramatta, New South Wales, Australia NSW Government -Department of Education Full time

    Leader Student Participation, CEO: Temporary _(fulltime appointment up to three (3) years from entry on duty date)_ Location: ParramattaAbout the Department:The Department of Education is the largest provider of public education in Australia with responsibility for delivering high-quality public education to two-thirds of the NSW student population.For more...

  • Community Support Officer

    3 weeks ago

    Parramatta, Australia MTC Australia Full time

    **About Us** MTC is a social enterprise that enables people to overcome barriers on their path to meaningful work. We do this through the employment, mentoring and training programs we deliver. Each year we support over 20,000 people across NSW and QLD that are vulnerable and experiencing disadvantage with new skills, confidence and opportunities. **About...

  • Community Support Officer

    2 months ago

    Parramatta, Australia MTC Australia Full time

    **About Us** MTC is a social enterprise that enables people to overcome barriers on their path to meaningful work. We do this through the employment, mentoring and training programs we deliver. Each year we support over 20,000 people across NSW and QLD that are vulnerable and experiencing disadvantage with new skills, confidence and opportunities. **About...

  • Student Support Officer

    3 weeks ago

    Parramatta, Australia Education Training And Employment Australia Full time

    **Job Vacancy** **Student support officer** **About the business** Education Training and Employment Australia (ETEA), A leading Registered Training Organisation (RTO), is currently looking for Student Support Officers to join our team on a full-time basis. **About the role** Student support and wellbeing; Point of contact for students at Parramatta CBD...

  • Support Worker

    2 weeks ago

    Parramatta, Australia Gifted Hands Care and Support Services Full time

    Provide direct care and support to individuals with disabilities in various settings, including their homes, community centers, or residential facilities. - Assist individuals with daily living activities such as personal hygiene, meal preparation, medication administration, and household chores. - Develop and implement individualized care plans in...

  • Finance Support Officer

    3 weeks ago

    Parramatta, Australia Ampersand Full time

    $40 - $48 per hour + Super. - 3 Months Contract. - Parramatta / WFH. **Finance Support Officer | 3 Month Contract | $53.28 p/h Incl. Super** - **Rate**: $40 - $48 per hour + Super. - **Contract**: 3 Months Contract. - **Location**: Parramatta / WFH. **Job description**: The Finance support Officer contribute to delivering the Operations Finance team’s...

  • Community Support Officer

    1 week ago

    Parramatta, New South Wales, Australia MTC Australia Full time

    About UsMTC is a social enterprise that enables people to overcome barriers on their path to meaningful work. We do this through the employment, mentoring and training programs we deliver.Each year we support over 20,000 people across NSW and QLD that are vulnerable and experiencing disadvantage with new skills, confidence and opportunities.About the RoleWe...

  • Administration Support Officer

    2 months ago

    Parramatta, Australia MTC Australia Full time

    **About Us** MTC is a social enterprise that enables people to overcome barriers on their path to meaningful work. We do this through the employment, mentoring and training programs we deliver. Each year we support over 20,000 people across NSW and QLD that are vulnerable and experiencing disadvantage with new skills, confidence and opportunities. **About...

  • Administration Support Officer

    2 days ago

    Parramatta, Australia MTC Australia Full time

    **About Us** MTC is a social enterprise that enables people to overcome barriers on their path to meaningful work. We do this through the employment, mentoring and training programs we deliver. Each year we support over 20,000 people across NSW and QLD that are vulnerable and experiencing disadvantage with new skills, confidence and opportunities. **About...