Aps3 Participant Support Officer

1 week ago

Parramatta, New South Wales, Australia DFP Recruitment Services Full time

Job description:

-
Federal Government opportunity in Parramatta:


  • Initial 18 month contract with possibility of extension:
-
$37.36 per hour + super
***Our Client is a Federal Government body that supports Australians and their families by valuing a positive contemporary attitude to disability.


They are seeking an enthusiastic and professional Front of House Officer to join the team within a Federal Government Agency based in Parramatta.

This role will be on a contract basis and will be an equivalent APS3 level.

The Role:


As a Participant Support Officer, you will assist customers in a face-to-face environment by answering enquiries, booking appointments, making assessments on eligibility for payments and undertaking processing and system entry activities related to a customer's needs.

In addition, you will provide general administrative support to the wider team.


You will handle a wide range of matters regarding eligibility, participation and ongoing access to payments and services for participants.


Responsibilities may include but are not limited to:

  • Managing and resolving participant matters by actioning planning tasks in line with relevant legislation
  • Providing counter support for the local office including participant enquiries in the selfhelp kiosks and online platforms
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services
  • Coordinating appoints with the use of Agency office facilities
  • Undertaking research and investigation activities and preparing associated reports and correspondence
***
About you:You will present with a high level of personal resilience and the ability to deal with emotional and challenging customer circumstances and high workload demands. This role will involve liaising with participants on a face-to-face basis and at times, delivering difficult news/handling challenging conversations.


To be successful in this role you will ideally have proven experience within a customer service environment, ideally within a Government or Health setting.

In addition, you will demonstrate the following skills and experience:

  • Advanced MS Office Suite
  • Office Support/Administration (minimum of 2 years)
  • Strong Customer Service experience and communication skills, both verbal and written
  • Excellent interpersonal skills and ability to build relationships both with stakeholders
  • Strong organisational skills and a high attention to detail
  • Having a strong interest or previous experience with the Disability Sector would be an advantage.

To Apply:


In order to be considered applicants are required to hold an
Australian Citizenship and if successful will be required undergo a Federal Government Security Process.

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