Aps 3 Level Participant Support Officer

1 week ago

Parramatta, Australia HOBAN Recruitment Full time

HOBAN Recruitment is a leading Australian recruitment agency dedicated to connecting talented individuals with top employers across the nation.
We are excited to be recruiting for the role of **APS3 Level Participant Support Officer** on behalf of our esteemed client, a key player in the disability support sector.
Join us in making a difference in the lives of Australians with disabilities.

**About the Role**:
As an APS3 Level Participant Support Officer, you will play a vital role in supporting individuals with disabilities in **Parramatta NSW.**

**Your responsibilities will include**:

- Managing and resolving participant matters by actioning planning tasks as per the Act.
- Providing counter/reception support for the local office, assisting participants with inquiries through self-help kiosks and Agency online support.
- Resolving customer inquiries, providing information, and referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow-up is completed.

**Benefits**:

- Competitive pay rate of **$37.36 per hour**, including casual loading, providing you with financial stability and recognition for your expertise.
- ** 11% superannuation** to secure your future and support your retirement planning.
- ** ASAP start date**, allowing you to embark on this exciting opportunity without delay.
- ** Up to an Initial 18-month assignment** with the possibility of an extension, based on business requirements, providing job security and potential long-term prospects.
- Full-time position, offering **37.5 hours per week, Monday to Friday**, enabling a healthy work-life balance and time.
- Contribute to meaningful outcomes for people with disabilities.

**About You**:
To succeed in this role, you should possess the following qualifications and skills:

- Proven experience in clerical and administrative support.
- Strong organisational and time management skills.
- Excellent communication skills, with the ability to provide straightforward advice to a range of stakeholders.
- A passion for helping others and a customer-focused approach.
- Ability to work both independently and as part of a team.
- Proficiency in basic research and analysis activities.
- Strong attention to detail and accuracy in data entry.
- Previous experience in a similar role is advantageous but not essential.

Please note that you need to be an **AUSTRALIAN CITIZEN** for this role.
Applications close **5:00pm Wednesday 10th April 2024.

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