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Participant Support Officer X 2

3 months ago

Parramatta, New South Wales, Australia Talent International Full time

Job Details:

Location
Nowra

Salary
Up to AU$37.36 per hour

Job Type
Full Time

Ref
BBBH102215_

Contact
Uvez Ahmed

Posted
41 minutes ago


Talent International is currently recruiting for an
APS3 Participant Support Officer to work for one of our
Federal Government clients based in
Parramatta/Nowra.

The position is
12-month contract role with the possibility of extension and are paying
$37.36 per hour + Super.***7.6 hours per day and 38 hours per week.

The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.


The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

***
Responsibilities may include but are not limited to:
  • Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.
  • Providing counter/reception support for the local office including participant enquiries in the selfhelp kiosks and NDIA online support.
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the client Business systems.
*