Aps 3 Participant Support Officer X 2

5 days ago

Parramatta, Australia Talent International Full time

australia parramatta contract up to au$37.36 per hourTalent International is currently recruiting for an **APS 3 Participant Support Officer x 2 **to work for one of our **Federal Government clients** based in **Parramatta / Charlestown. **The position is **18-month contract role with the possibility of extension**.** **The role is paying **$37.36/hour + Super.**
***
7.6 hours per day and 38 hours per week

**About the role**:
The position will undertake procedural, clerical, administrative support and operational tasks including some basic research and analysis activities.

The position may have a public contact role and may be required to communicate with and provide straightforward advice to a range of internal and external stakeholders.

**Responsibilities may include but are not limited to**:

- Managing and resolving participant matters by actioning planning tasks as per the NDIS Act.
- Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and NDIA online support.
- Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
- Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback in the client’s Business systems.

(NOTE: the key responsibilities of the role are based on current priorities and may change over time)

**Key skills required for role**:

- High Level of Administration Support

**Desirable skills to have for the role**:

- Preparing replies to correspondence
- Scheduling Meetings, Coordinating

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