Indigenous Guest Experience Supervisor

5 months ago

Sydney, Australia Indigenous Workstars Full time

Reporting to the Assistant Manager and Cluster Operations Manager, you will be responsible for covering as Duty Manager to ensure a seamless Guest experience and smooth, safe daily operation of the attraction, as well as undertaking various administrative tasks to ensure the smooth operation of SEA LIFE.

Your role is versatile and requires you to oversee the operation of all SEA LIFE zones including the Penguin Expedition ride, whilst maintaining positive KPI and Mystery visits with a score of 90%+, and displaying a solution focused approach to guest queries that result in a memorable experience.

Your duties include but are not limited to:

- Provide excellent customer service to ensure that every guest has a memorable experience.
- Work with the Operations team to ensure the attraction is operating safely and to a high presentation standard.
- Following all health, safety and security practices, particularly pertaining to the penguin ride experience.
- Meet daily ride targets to support KPIs.
- Manage guest crowding and queries.
- Respond to Guest feedback in an effective and helpful manner.
- Act as Chief Warden.

About You:
To shine in this role, you will ideally have strong people skills and enjoy working in a fast-paced team environment. A passion for working in the tourism/attraction industry is essential.

You will also have:

- Ability to multi-task
- Strong work ethic and demonstrated ability to work within a fast-paced environment
- Flexible and adaptable approach.

**Benefits**:

- Corporate benefits including free access to all our attractions worldwide
- Domestic and global opportunities to develop and progress your skills and career in tourism and attractions
- Annual and Sick leave
- Additional Leave (including birthday and wellbeing) and 3 volunteer days to give back to a social cause you care about
- Opportunity to be involved with our Diversity & Inclusion initiatives, including our Reconciliation Action Plan
- Being part of a business built on fun

**Application requirements**:
Indigenous Workstars specialises in the engagement of Aboriginal and Torres Strait Islander people into employment in a variety of communities and industries across Australia.

  • Indigenous Guest Experience Host

    5 months ago

    Sydney, Australia Indigenous Workstars Full time

    We currently have an amazing opportunity for passionate individuals looking to join the Guest Experience team at the Sydney Tower Eye. We are looking for a mix of casual and part time roles. **Describe the client**: Our client is the company behind iconic brands like SEA LIFE, Madame Tussauds, LEGOLAND, and Peppa Pig World of Play. They operate in over 140...

  • Guest Experience Specialist

    2 months ago

    Sydney, Australia Voyages Indigenous Tourism Australia Full time

    Sydney, New South Wales- Permanent / Full Time- Closing Date: October 19th, 2024 Voyages Indigenous Tourism Australia offers experience-based holidays in spectacular wilderness locations, including Ayers Rock Resort in the iconic Red Centre and tourism facilities in Mossman Gorge, located in tropical Queensland. **_This role is located at our office in...

  • Guest Experience Specialist

    2 months ago

    Sydney, Australia Voyages Indigenous Tourism Australia Full time

    Sydney, New South Wales- Permanent / Full Time- Closing Date: October 2nd, 2024 Voyages Indigenous Tourism Australia offers experience-based holidays in spectacular wilderness locations, including Ayers Rock Resort in the iconic Red Centre and tourism facilities in Mossman Gorge, located in tropical Queensland. **_This role is located at our office in...

  • Guest Experience Supervisor

    5 months ago

    Sydney, Australia Madame Tussauds Full time

    Introduction: “Someone grab a comb, Leo’s hair is messed up again!” Fancy working with A-listers allday? These ones are a bit easier to manage because they’re made of wax and don’t need things like 100 white kittens in their dressing rooms If you like the sound of this then we have a great opportunity to join our team as a flexi Guest Experience...

  • Indigenous Admissions Host

    5 months ago

    Sydney, Australia Indigenous Workstars Full time

    Would you like to work for one of the leading global companies in visitor entertainment? We currently have a fantastic opportunity to join our team as an Admissions Host in our Darling Harbour attractions; SEA LIFE, WILD LIFE and Madame Tussauds. **Describe the client**: Our client is the company behind iconic brands like SEA LIFE, Madame Tussauds,...

  • Guest Services Supervisor

    1 month ago

    Sydney, New South Wales, Australia Echo Entertainment Group Full time

    Lead Carpark Operations and Deliver Exceptional Guest ExperiencesWe are seeking a highly skilled and experienced Guest Services Supervisor to join our Transport Team at The Star Sydney. As a key member of our team, you will be responsible for leading carpark related shift operations, ensuring outstanding guest satisfaction, and managing transport related...

  • Guest Services Supervisor

    1 month ago

    Sydney, New South Wales, Australia Echo Entertainment Group Full time

    Lead Carpark Operations and Deliver Exceptional Guest ExperiencesWe are seeking a highly skilled and experienced Guest Services Supervisor to join our Transport Team at The Star Sydney. As a key member of our team, you will be responsible for leading carpark related shift operations, ensuring outstanding guest satisfaction, and managing transport related...

  • Guest Services Supervisor

    1 month ago

    Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

    About Four Seasons Hotels and ResortsFour Seasons Hotels and Resorts is a world-renowned luxury hospitality company that operates a global portfolio of hotels and resorts. Our mission is to provide exceptional guest experiences and to deliver unparalleled service to our guests.About the RoleWe are seeking a highly motivated and experienced Guest Services...

  • Guest Services Supervisor

    1 month ago

    Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

    About Four Seasons Hotels and ResortsFour Seasons Hotels and Resorts is a world-renowned luxury hospitality company that operates a global portfolio of hotels and resorts. Our mission is to provide exceptional guest experiences and to create lasting memories for our guests.About the RoleWe are seeking a highly skilled and experienced Guest Services...

  • Front Office Supervisor

    6 days ago

    Sydney, New South Wales, Australia Independent Collection Full time

    About EVTWe're a leading experience company in Australia and New Zealand, encompassing entertainment, ventures, and travel businesses. Our aim is to make a positive impact on our people, communities, and environment every day.About Independent CollectionWe're a curated selection of luxe hotels, each living up to an exacting standard to offer travellers the...

  • Supervisor - Exceptional Guest Experience Expert

    2 weeks ago

    Sydney, New South Wales, Australia Marriott Full time

    Engage with our global community of associates who create a sense of belonging in over 400 communities worldwide.The Guest Services (Switchboard) Supervisor plays a pivotal role in ensuring total guest and associate satisfaction. This challenging position suits someone trained in a Front Office role looking for their next career advancement.About the...

  • Guest Services Supervisor

    3 weeks ago

    Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

    About Four Seasons:At Four Seasons, we believe in creating unforgettable experiences for our guests. As a Guest Services Supervisor, you will play a key role in delivering exceptional service and ensuring our guests feel truly special.About the Role:This is a leadership position responsible for overseeing the smooth daily operation of the Guest Services...

  • Concierge Supervisor

    3 weeks ago

    Sydney, New South Wales, Australia Echo Entertainment Group Full time

    Experience the epitome of luxury as a Concierge Supervisor at The Star Sydney, where you will lead the Concierge and Bell Desk teams in delivering exceptional guest experiences.Reporting to the Front Office Manager, you will oversee the day-to-day operation of the Concierge and Bell Desk departments, ensuring a welcoming environment and promoting positive...

  • Guest Services Supervisor

    2 weeks ago

    Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

    About Four SeasonsAt Four Seasons Hotels and Resorts, we believe that exceptional service is the hallmark of a truly unforgettable experience. As a Guest Services Supervisor, you will play a critical role in delivering personalized service to our guests, exceeding their expectations and creating lasting memories.About the RoleThis role is responsible for...

  • Guest Services Supervisor

    2 months ago

    Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

    About Four Seasons:Four Seasons Hotels and Resorts is a global leader in the hospitality industry, renowned for its exceptional service and luxurious experiences. Our company culture is built on a foundation of respect, empathy, and a passion for delivering unforgettable moments for our guests.About the Role:The Guest Services Supervisor is a key member of...

  • Guest Services Supervisor

    2 months ago

    Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

    About Four SeasonsAt Four Seasons, we're driven by a passion for delivering exceptional guest experiences. Our team members around the world create unforgettable moments for our guests, residents, and partners through a commitment to luxury with genuine heart.About the RoleWe're seeking a skilled Guest Services Supervisor to join our team at Four Seasons...

  • Guest Services Supervisor

    3 weeks ago

    Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

    About Four Seasons:At Four Seasons Hotels and Resorts, we believe in creating unforgettable experiences for our guests. Our team members around the world are passionate about delivering exceptional service and making every stay truly special.About the Role:The Guest Services Supervisor plays a vital role in ensuring the smooth operation of the Guest Services...

  • Guest Services Supervisor

    5 months ago

    Sydney, Australia The Star Entertainment Group Full time

    There has never been a better time to join The Star Sydney team within our Transport Department! An exciting opportunity has arisen to join our Transport Team as a **Guest Services Supervisor**! In this role you will lead carpark related shift operations while ensuring outstanding guest satisfaction, management of transport related systems and reporting. -...

  • Indigenous Team Assistant

    5 months ago

    Sydney, Australia Indigenous Workstars Full time

    We're seeking a dynamic and energetic Team Assistant to provide project and administrative support to our Sustainability & Delivery Team in enhancing the company brand and support in the creation of a strong performing and collaborative team environment. **Describe the client**: This is a diversified Australian property development company. It has business...

  • Indigenous Team Assistant

    5 months ago

    Sydney, Australia Indigenous Workstars Full time

    We're seeking a dynamic and energetic Team Assistant to provide project and administrative support to our Sustainability & Delivery Team in enhancing the company brand and support in the creation of a strong performing and collaborative team environment. This is a diversified Australian property development company. It has business in shopping centres,...