Guest Experience Specialist

4 weeks ago

Sydney, Australia Voyages Indigenous Tourism Australia Full time

Sydney, New South Wales- Permanent / Full Time- Closing Date: October 2nd, 2024

Voyages Indigenous Tourism Australia offers experience-based holidays in spectacular wilderness locations, including Ayers Rock Resort in the iconic Red Centre and tourism facilities in Mossman Gorge, located in tropical Queensland.

**_This role is located at our office in Sydney, which serves as a central hub, providing support to our operational teams based in our two locations._**

We are seeking an efficient and effective communicator with a passion for tourism and providing optimal guest experience to join our Travel Centre Team as **Guest Experience Specialist** This role will see you effectively managing and responding in a timely to online reviews, and post-stay surveys for all Voyages Indigenous Tourism Australia products.

**Key duties**:

- Being the contact point for all guest feedback as well as share the feedback for resolution by the Ayers Rock Resort operational teams.
- Maximising Voyages revenue through closing sales opportunities, including opportunities to upsell or cross sell.
- Completing administrative processes that support the reservations process or other service issues.

**To be successful for this role you will have**:

- 4-5 years’ experience in hotel front office, reservation or travel role
- Knowledge of Opera Reservations or Property Management System and/or other Hotel Front Office Systems
- Sound knowledge of hotels and resorts, their services, and facilities

**This is more than just a job.**
You will be part of a company committed to social responsibility, supporting people and communities, alongside a dedicated team and a positive work environment. Additionally, you will benefit from a hybrid work arrangement, competitive pay, property discounts, and a modern office space with numerous perks and facilities. We prioritize high achievers, providing a wide range of development opportunities to support our top performers in achieving their goals.

If this sounds like the perfect opportunity to try something new, then please ****
- A Criminal History Check is a mandatory step of our recruitment process.
- Be part of a company committed to social responsibility
- Hybrid Working Environment

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