Guest Experience Specialist

2 months ago


Sydney, Australia Voyages Indigenous Tourism Australia Full time

Sydney, New South Wales- Permanent / Full Time- Closing Date: October 19th, 2024

Voyages Indigenous Tourism Australia offers experience-based holidays in spectacular wilderness locations, including Ayers Rock Resort in the iconic Red Centre and tourism facilities in Mossman Gorge, located in tropical Queensland.

**_This role is located at our office in Sydney, which serves as a central hub, providing support to our operational teams based in our two locations._**

We are seeking an efficient and effective communicator with a passion for tourism and providing optimal guest experience to join our Travel Centre Team as **Guest Experience Specialist** This role will see you effectively managing and responding in a timely to online reviews, and post-stay surveys for all Voyages Indigenous Tourism Australia products.

**Key duties**:

- Being the contact point for all guest feedback as well as share the feedback for resolution by the Ayers Rock Resort operational teams.
- Maximising Voyages revenue through closing sales opportunities, including opportunities to upsell or cross sell.
- Completing administrative processes that support the reservations process or other service issues.

**To be successful for this role you will have**:

- 4-5 years’ experience in hotel front office, reservation or travel role
- Knowledge of Opera Reservations or Property Management System and/or other Hotel Front Office Systems
- Sound knowledge of hotels and resorts, their services, and facilities
- Experience using platforms such as Trip Advisor & responding to & giving feedback.

**This is more than just a job.**
You will be part of a company committed to social responsibility, supporting people and communities, alongside a dedicated team and a positive work environment. Additionally, you will benefit from a hybrid work arrangement, competitive pay, property discounts, and a modern office space with numerous perks and facilities. We prioritize high achievers, providing a wide range of development opportunities to support our top performers in achieving their goals.

If this sounds like the perfect opportunity to try something new, then please ****
- A Criminal History Check is a mandatory step of our recruitment process.
- Be part of a company committed to social responsibility
- Hybrid Working Environment



  • Sydney, Australia Voyages Indigenous Tourism Australia Full time

    Sydney, New South Wales- Permanent / Full Time- Closing Date: October 2nd, 2024 Voyages Indigenous Tourism Australia offers experience-based holidays in spectacular wilderness locations, including Ayers Rock Resort in the iconic Red Centre and tourism facilities in Mossman Gorge, located in tropical Queensland. **_This role is located at our office in...

  • Spec, Guest Experience

    5 months ago


    North Sydney, Australia Royal Caribbean Group Full time

    **Join the Royal Caribbean Group and set sail on a career like no other!** We’re on the hunt for a dedicated **Guest Experience Specialist **where you'll play a pivotal role in creating an amazing experience for Royal Caribbean and Celebrity Cruises guests within Australia and New Zealand The role will take a proactive part in the coordination of...


  • Sydney, New South Wales, Australia Oaks Hotels Full time

    Job Title: Guest Service AgentOaks Sydney is seeking a skilled Guest Service Agent to join our team at our beautiful hotels in Sydney. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.Key Responsibilities:Welcome and check-in guests in a professional and...


  • Sydney, New South Wales, Australia Oaks Hotels Full time

    Job Title: Guest Service AgentOaks Sydney is seeking a skilled Guest Service Agent to join our team at our beautiful hotels in Sydney.This is a part-time, casual, and full-time opportunity to work in a dynamic environment where you will make a real difference in our guests' experiences.About the Role:As a Guest Service Agent, you will be the first point of...


  • Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23220066 **Job Category** Rooms & Guest Services Operations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Authentically You** Explore an exciting new career path at W Hotels where your authenticity is...


  • Sydney, New South Wales, Australia Merlin Entertainments Full time

    **Welcome to the Sydney Tower Eye Team**We're looking for enthusiastic individuals to join our team as Guest Experience Hosts. As a Guest Experience Host, you'll play a key role in delivering world-class guest service and ensuring that our visitors have an unforgettable experience.Key Responsibilities:Welcoming guests to the attraction and providing them...


  • Sydney, Australia Marriott International, Inc Full time

    **Job Number** 23200988 **Job Category** Rooms & Guest Services Operations **Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Authentically You** Explore an exciting new career path at W Hotels where your authenticity...


  • Sydney, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**24193548 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia, 2000 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...


  • Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24157126 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...


  • Sydney, Australia TEG Full time

    **PLEASE DON'T APPLY THROUGH HERE, CHECK THE HOW TO APPLY SECTION.** - Hours: Casual & Part-Time hours available - including nights, weekends, and holidays - Start Date: June **About TES Live** TES Live is the leading producer and supplier of family entertainment and live activation across the Australian and International markets. Over TES Live’s...

  • Guest Experience Lead

    5 months ago


    Sydney, Australia Hometime Full time

    **About Hometime**: We simplify short-term rental property management by providing homeowners with expert support and easy-to-use technology. Our ecosystem delivers transparency and better results for everyone involved. We have generated over $100m in bookings, have a strong relationship with Airbnb, and are backed by top venture capital firms. Join our...


  • Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24071301 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management At the heart of local communities, Sheraton brings people...


  • Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24053107 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Sydney Hyde Park, 161 Elizabeth Street, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management At the heart of local communities, Sheraton brings people...

  • Guest Experience Host

    2 months ago


    Sydney, New South Wales, Australia Wyndham Destinations Full time

    Unlock Your Potential as a Guest Experience HostAt Wyndham Destinations, we're passionate about delivering exceptional experiences for our guests. As a Guest Experience Host, you'll be the face of our resort, providing warm and welcoming service to our owners and guests.Key Responsibilities:Greet and register owners and guests, ensuring a seamless check-in...

  • Guest Experience Host

    4 weeks ago


    Sydney, New South Wales, Australia Merlin Entertainments Full time

    About the RoleWe are seeking a charismatic Guest Experience Host to join our team at Madame Tussauds Sydney. As a key member of our team, you will be responsible for delivering exceptional guest experiences, ensuring our wax figures and attractions are presented in the best possible light, and providing top-notch customer service.Key ResponsibilitiesDeliver...

  • Guest Experience Host

    3 weeks ago


    Sydney, New South Wales, Australia Merlin Entertainments Full time

    About the RoleWe are seeking a charismatic Guest Experience Host to join our team at Madame Tussauds Sydney. As a Guest Experience Host, you will be responsible for delivering exceptional guest service, ensuring a memorable experience for every visitor.Key ResponsibilitiesDeliver a vibrant and engaging service to every guest, with a focus on creating a...

  • Guest Experience Host

    4 weeks ago


    Sydney, New South Wales, Australia Wyndham Destinations Full time

    Unlock Your Potential as a Guest Experience HostAt Wyndham Destinations, we're passionate about delivering exceptional experiences for our guests. As a Guest Experience Host, you'll be the face of our brand, providing warm and welcoming service to our owners and guests. If you're a people person with a passion for delivering outstanding customer service, we...


  • Sydney, Australia Marriott International, Inc Full time

    **Job Number** 24039503 **Job Category** Rooms & Guest Services Operations **Location** Pier One Sydney Harbour Autograph Collection, 11 Hickson Road, Sydney, New South Wales, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Are you curious, outgoing and warm with a touch of...


  • Sydney, Australia Marriott International Full time

    At the heart of local communities, Sheraton brings people together—both our guests and our associates. Discover a community-focused work environment where people care about each other and feel a sense of belonging. We invite you to join the Sheraton community as a Guest Experience Ambassador because together, we are better. Start your career at Sheraton,...

  • Guest Experience Host

    2 weeks ago


    Sydney, New South Wales, Australia Merlin Entertainments Full time

    About the RoleWe are seeking a charismatic Guest Experience Host to join our team at Madame Tussauds Sydney. As a Guest Experience Host, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Key ResponsibilitiesDeliver a high level of customer service to every guest, ensuring a positive and...