Patient Services Centre Manager

2 months ago

Box Hill, Australia Epworth Healthcare Full time

In this Full-time role, based in Box Hill, you will be responsible for the end to end process of patient admission and ensure this is managed effectively and efficiently. You will be part of the Patient Services team and report to the Operations Manager.

**You will make an impact by**:

- Leading and modelling an environment that is focused on customer service, clinical care and patient experience.
- Lead and manage a process of continuous improvement.
- Actively lead and participate in all components of the quality improvement and accreditation cycle.

Effective management of:

- Patient bookings;
- Theatre bookings
- Patient Liaison and communication;
- Health fund checks and payment;
- Day of Surgery pre-intake and intake;
- Doctor’s Room Liaison
- Oversee and management the Health Fund Insurance Checks and ensuring patient billing is accurate and within agreed margins.
- Ensure budget is managed effectively and to agreed outcomes.
- Liaise with the finance team to resolve financial issues and ensure billing efficiency.

**To be successful in this role**
You will be a born leader, keen to work collaboratively with all stakeholders that impact the patient’s journey at Epworth Eastern. You will need to be a compassionate and a strategic thinker with a focus on positive patient experience. You will have a “can do” attitude and a solutions focused approach with a proven track record in meeting KPIs.

You will have:

- Previous and recent hospital administration experience
- Evidence of a commitment to patient/customer service, clinical governance and quality improvement
- Positive role model to staff in terms of commitment to the delivery of high quality patient care and patient experience

Position Description Inherent Requirements

**About Eastern**

Located in Box Hill, Epworth Eastern is a state-of-the-art facility with 14 theatres and expansion of ICU to 12 beds. Epworth Eastern maintains a broad clinical focus from cardiac, vascular, orthopaedic and general surgery to oncology, urology and endoscopy services. Our redeveloped site delivers positive, meaningful, and sustainable impact on the health and wellbeing of our community, delivering much needed health care services and facilities in Melbourne's east.

**Additional Information**:
It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:

- Epworth’s enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home pay
- The largest educational scholarship program of its kind in Australia
- Ability to purchase up to four additional weeks of leave
- Reduced cost of health services for you and your family at Epworth

**Enquire/ Apply**
- As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you)._
- At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all - across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs - that reflect the communities we work in. At Epworth, we care._

  • Patient Services Assistant

    3 months ago

    Box Hill, Australia Eastern Health Full time

    **Title**:Patient Services Assistant **Location**:Box Hill, VIC, AU, 3128**Job Posting Date**:1 Oct 2024Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to you **Patient Services Assistant** - Casual - Flexible to work morning,...

  • Patient Relations Advisor

    4 weeks ago

    Box Hill, Australia Eastern Health Full time

    **Title**:Patient Relations Advisor**: - Location: Box Hill, VIC, AU, 3128- Job Posting Date: 27 Nov 2024Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to you **Patient Relations Advisor** - Permanent Full Time | With monthly...

  • Patient Revenue Services Officer

    2 weeks ago

    Box Hill, Australia Eastern Health Full time

    **Title**:Patient Revenue Services Officer**: - Location: Box Hill, VIC, AU, 3128 - Job Posting Date: 11 Dec 2024 Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to you **Patient Revenue Services Officer** - Permanent part time...

  • Patient Revenue Services Officer

    1 month ago

    Box Hill, Australia Eastern Health Full time

    **Title**:Patient Revenue Services Officer**: - Location: Box Hill, VIC, AU, 3128- Job Posting Date: 12 Nov 2024Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to you **Patient Revenue Services Officer** - Casual | Maintain...

  • Centre Manager

    6 months ago

    Box Hill, Australia Early Years Talent Full time

    Are you passionate about the delivery of high quality early childhood education and care? Do you possess the skills and experience to lead a busy early learning centre? If so, we would love to hear from you. Benefits include: - Generous remuneration package - above award - Consistent and flexible hours, and an abundance of support from head office -...

  • Centre Director

    6 months ago

    Box Hill, Australia Early Years Talent Full time

    Looking for an energetic, enthusiastic and passionate Centre Director to work with a brilliant and supportive team, in a boutique long day care service in the heart of Box Hill. Benefits include: - Generous salary with above award wages + staff bonuses - Enjoy support from head office with this large national company - Ample opportunities for personal...

  • Patient Revenue Services Officer

    1 month ago

    Box Hill, Australia Eastern Health Full time

    Patient Revenue Services Officer Casual | Maintain work-life balance | Experience flexible working Box Hill hospital | Close to cafes, public transport and shops Welcoming team culture | Culture of learning and improvement Eastern HealthEastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical,...

  • Centre Manager

    6 months ago

    Box Hill, Australia Early Years Talent Full time

    Are you passionate about the delivery of high quality early childhood education and care? Do you possess the skills and experience to lead a busy early learning centre? If so, we would love to hear from you. Benefits include: - Generous remuneration package - above award - Consistent and flexible hours, and an abundance of support from head office -...

  • Centre Director

    6 months ago

    Box Hill, Australia Early Years Talent Full time

    Looking for an energetic, enthusiastic and passionate Centre Director to work with a brilliant and supportive team, in a boutique long day care service in the heart of Box Hill. **Benefits**: - Generous remuneration package - well above award - Achievable incentives, some weekly! - A head office to assist with recruitment, marketing and the P&L, leaving...

  • Patient Relations Advisor

    4 weeks ago

    Box Hill North, Victoria, Australia Eastern Health Full time

    About Eastern HealthWe are one of Melbourne's largest public health services, providing a range of emergency, surgical, medical and general healthcare services. Our team is committed to serving a diverse community and making a difference in the lives of our patients.Salary & BenefitsUp to $106,000 p.a. (paid pro rata) plus a variety of fantastic Employee...

  • Centre Manager Box Hill

    6 months ago

    Box Hill, Australia Guardian Early Learning Group Full time

    Be part of a successful and highly supportive team - Competitive salary package and benefits - Professional development opportunities to advance your career **At Guardian, childcare is more than a job** When you join Guardian Box Hill, you’ll be fortunate enough to work with the most passionate, knowledgeable, and well-supported early education experts...

  • Patient Services Assistant

    3 months ago

    Forest Hill, Australia Fresenius Medical Care Full time

    Protects the rights of patients by adhering to Privacy Principles and providing an excellent standard of care. - Ensures cleanliness and neatness of patient’s environment and stock room - Ensures cleaning of the Isolation rooms is done when required. - Cleans exterior of dialysis machines, patient chairs and over-bed tables as per policy and procedures -...

  • Assistant Centre Manager

    6 months ago

    Box Hill, Australia Guardian Early Learning Group Full time

    **Develop, inspire, and grow.** Creating safe and secure environments where young children thrive and where Teams are guided and nurtured to deliver best practice programs doesn't just happen. It takes brave and professional people who want to turn their experience in early childhood education into a leadership role. You've got passion. You've got skills...

  • Hospitality Services Assistant

    2 months ago

    Box Hill, Australia Epworth Healthcare Full time

    In these casual roles, based at Epworth Eastern you will be part of the Hospitality Services team and report to the Hospitality Services Operations Manager. **You will make an impact by**: - Providing a high quality clean and safe environment for patients, doctors and staff - Providing efficient and excellent cleaning services incl. bed making, laundry,...

  • Food Services Supervisor

    7 months ago

    Box Hill, Australia Epworth Healthcare Full time

    In this full time and/or part-time role (two vacancies), based at Epworth Eastern (Box Hill), you will be responsible for leading and motivating a team to deliver patient food services. You will be part of the Food Services team and report to the Hospitality Services Operations Manager. **You will make an impact by**: - Effective Leadership - Effective...

  • Contact Centre Agent

    3 months ago

    Box Hill, Australia Eastern Health Full time

    **Title**:Contact Centre Agent **Location**:Eastern Health, VIC, AU, 3128**Job Posting Date**:8 Oct 2024Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to you **Contact Centre Agent** - Permanent Part Time - Burwood East...

  • Customer Service Manager

    3 months ago

    Box Hill, Australia Sherry Consultant Services Pty Ltd Full time

    Established in 2012, and now are a leading IT company, who for the last 20 years have been providing the largest variety of ethnic TV programming services from around the world to customers in AUNZ. We specialize in satellite broadcasting services providing a variety of subscription television services to clients. These services include direct-to-home...

  • Customer Service Manager

    7 months ago

    Box Hill, Australia Finnish Early Childhood Education (Australia) Pty Ltd Full time

    **Customer Service Manager (Melbourne, VIC)** Finnish Early Childhood Education (Australia) Pty Ltd is an education group developing early learning centres in Australia under different brandings. We are looking for a Customer Service Manager to support our development of childcare centre businesses in Australia. This is a full-time position based in...

  • Medical Receptionist

    6 months ago

    Box Hill, Australia I-MED Full time

    Our busy clinic in Box Hill is currently seeking additional customer focused and dedicated Medical Receptionists to join the team due to growth in demand. The role is a full time, permanent position working Monday to Friday with 7.6 hour shifts between the core hours of 6.00am and 10.00pm. You will be given a solid training program upon commencement and with...

  • Medical Receptionist

    6 months ago

    Box Hill, Australia I-MED Full time

    Our busy clinic in Box Hill is currently seeking additional customer focused and dedicated Medical Receptionists to join the team due to growth in demand. The role is a full time, permanent position working Monday to Friday with 7.6 hour shifts between the core hours of 6.00am and 10.00pm. Weekend work is also available. You will be given a solid training...