Customer Service Manager
7 months ago
**Customer Service Manager (Melbourne, VIC)**
Finnish Early Childhood Education (Australia) Pty Ltd is an education group developing early learning centres in Australia under different brandings. We are looking for a Customer Service Manager to support our development of childcare centre businesses in Australia. This is a full-time position based in Melbourne. Following are the requirements for the position.
ABOUT YOU:
- Bachelor's degree or above qualifications in Business Administration or any related discipline.
- Relevant customer service experience including both in front-line and management role
- Establishment of customer service management systems such as CRM
- Establishment of policy and procedures to deliver customer services
- Experience in handling customer complaints and resolving disputes
- Experience in training front-line staff to deliver customer services
- Experience in utilizing customer service management systems to assist management in supervising the delivery of customer service
- Minimum 10 years of working experience in customer service or after-sales service, of which at least 7 years should be in the managerial level gained in the education sector.
- The ability to communicate in Chinese is an advantage
RESPONSIBILITIES:
- Develop and implement customer service management systems such as CRM
- Develop and review policies and procedures for customer service delivery
- Provide direction and feedback to team members and assist them in providing quality customer service
- Supervise the customer service system and advise management on ways of improvement
- Train, initiate and establish staff with adequate customer service mindset and skill set
- Establish and execute a customer service survey system to follow up on customer feedback, evaluate customer satisfaction KPI, monitor the performance of service delivered and advise ways of improvement
WHAT WE OFFER:
- Paid Birthday Leave
- Employee Assistance Program
- Staff discounts
- Friendly working atmosphere with colleagues
- Amazing working environment with lots of Finland elements embedded
- Opportunity to be part of such an unprecedented education concept in Australia
- We continue to establish more and more centres throughout Australia. You have opportunities for potential career growth in the future.
SALARY RANGE:
$75,000 - $95,000 per annum
Finnish Early Childhood Education (Australia) Pty Ltd is a child-safe organisation and is committed to ensuring the well-being of children and protecting them from harm. All child-facing roles will require successful completion of the Working With Children Check. We have zero tolerance to child abuse and abides by Child Safety Standards in our practices.
Pay: $75,000.00 - $95,000.00 per year
**Benefits**:
- Employee discount
Schedule:
- 8 hour shift
Work Authorisation:
- Australia (preferred)
Work Location: Hybrid remote in Box Hill, VIC 3128
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