Patient Relations Advisor

4 days ago


Box Hill North, Victoria, Australia Eastern Health Full time
About Eastern Health

We are one of Melbourne's largest public health services, providing a range of emergency, surgical, medical and general healthcare services. Our team is committed to serving a diverse community and making a difference in the lives of our patients.

Salary & Benefits

Up to $106,000 p.a. (paid pro rata) plus a variety of fantastic Employee Benefits including flexible working hours, salary packaging options and career progression in our teaching hospitals.

Job Description

This exciting opportunity exists to join the Centre for Patient Experience team at Eastern Health as a Patient Relations Advisor. As a key member of our team, you will support consumers and staff to improve the patient experience by facilitating the feedback process, provide empathy and understanding to consumers, review written responses from senior leaders and work closely with senior leaders to ensure complaints are managed in accordance with Eastern Health policies, Key Performance Indicators and the Health Complaints Commissioner standards.

Required Skills & Qualifications
  • Highly developed interpersonal skills including effective communication, negotiation and conflict resolution
  • Strong consumer focus
  • Demonstrated ability to work independently within a large and complex health service
  • Experience in health and/or human services
  • Computer literacy - intermediate Microsoft Office skills
Benefits
  • Diverse and engaging career opportunities
  • Friendly & supportive team environment
  • Flexible working hours
  • Salary packaging options
  • Career progression in our teaching hospitals


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