Scheduling and Booking Officer-administrative

2 months ago

Canberra, Australia ACT Government Health Full time

**Scheduling and Booking Officer-Administrative Service Officer 3**
**(**
**Job Number**:
**029KI**
**)**

**Description**

**Directorate**
- Canberra Health Services**Branch**
- Oral Health Services**Section**
- Rehabilitation, Aged and Community Services**Position Number**
- 60757, several.**Position Title**
- Scheduling and Booking Officer**Classification**
- Administrative Services Officer Class 3**Vacancy Type**
- Temporary Full-time**Vacancy Length**
- Three months with the possibility of extension.**Location
- The Canberra Hospital, Garran ACT**Base Annual Salary**
- $68,685 - $73,920**Contact Officer**Closing Date**
- 2023**Our Vision**: creating exceptional health care together

**Our Role**: to be a health service that is trusted by our community

**Our Values**: Reliable, Progressive, Respectful and Kind

**POSITION OVERVIEW**:
Oral Health Services (OHS) within the Division of Rehabilitation, Aged and Community Services (RACS) provides adult, child and youth general dental, restorative, special needs, General Anaesthetic (GA), Relative Analgesia (RA), and specialist Surgical and Orthodontic services to the eligible members of the ACT community. The service currently operates from five Community Health Centres and three hospitals across the ACT region, as well as operating within ACT corrective services and from mobile dental clinics as below:

- Gungahlin Community Health Centre - Six dental chairs
- Belconnen Community Health Centre - Eleven dental chairs
- City Community Health Centre - Ten dental chairs
- Phillip Community Health Centre - Ten dental chairs; and
- Tuggeranong Community Health Centre - Five chairs.
- Alexander Maconochie Centre (AMC)
- The Canberra Hospital
- Calvary Public Hospital
- Calvary John James Hospital
- Mobile Dental Clinics - Nursing home mobile dental clinic
- School mobile dental clinic
- Targeted Access Program mobile dental clinic

OHS is a multidisciplinary program and consists of dentists, visiting oral surgeons, oral health therapists, dental therapists, prosthetists, orthodontists, dental assistants, laboratory technicians and administrative staff. OHS offers a range of dental services to the eligible members of the community for adult & child and youth dental services, this includes denture services and emergency dental.

The services are available Monday to Friday, from 8:30am to 5:00pm at the above listed facilities and Community Health Centres.

**DUTIES**:
Under limited direction of the Referral and Scheduling Supervisor you will be responsible for the day-to-day bookings for Oral Health Services across all sites.
- You will:

- Participate and coordinate administrative duties such as scheduling and booking within Oral Health Services to achieve the provision of a high-quality customer focused service.
- Maintain appropriate confidential OHS administrative and patient records and input information into Canberra Health Services databases and Digital Health Record.
- Collaborate with team members on continuous improvement of processes within the Oral Health Services.
- Undertake other duties appropriate to this level of classification which contribute to the operation of the organisation.

**ABOUT YOU**:
**Behavioural Capabilities**
- A commitment to providing high quality customer service.
- Adaptability and flexibility to accommodate change.
- Sound computer skills

**Position Requirements/Qualifications**:
CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.

**Desirable**

Have an understanding of how the National Standards and Quality Health Service (NSQHS) indicators align with this role.

Fulfil the responsibilities of this role as detailed in the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.
- Undergo a pre-employment National Police Check.
- Obtain a Compliance Certificate from OMU (Occupational Medicine Unit) relating to assessment, screening, and vaccination processes against specified infectious diseases.

**Note**: There are several temporary positions available for three months with the possibility of extension.

**WHAT YOU REQUIRE**:
These are the key selection criteria for how you will be assessed in conjunction with your curriculum vitae and experience:

- Well-developed interpersonal skills and oral communication skills, including the ability to liaise, consult and negotiate with stakeholders, coordinate correspondence.
- Ability to problem solve and manage competing priorities to achieve a high-quality customer/patient service.

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