Booking and Scheduling Officer

4 weeks ago

Canberra, Australia ACT Government Full time

**Booking and Scheduling Officer**
**Full-time Permanent**:
**Closes: 30 January 2023**:
**Classification**: Administrative Services Officer Class 3
**Salary**: $68,685 - $73,920 plus superannuation
**Position No**: 21855 - 02803
**Directorate**: Canberra Health Services
**Advertised (Gazettal date)**: 09 January 2023

Our Vision: creating exceptional health care together

Our Role: to be a health service that is trusted by our community

Our Values: Reliable, Progressive, Respectful and Kind

**POSITION OVERVIEW**

Under general direction this position provides administrative support to the Diabetes and Endocrinology outpatient department by assisting with the management of referrals and the booking and scheduling of appointments, billing of services rendered and patient record management whilst providing a high level of customer service as well as other general administrative duties.

Outpatient Services (Ambulatory Care) includes all health services provided without the need for admission to hospital. A wide range of services are offered in Medicine Ambulatory Care settings including assessment and follow up appointments which allow clients to better manage acute and chronic conditions while reducing the reliance on hospitals.

This position will report to the Office Manager of the Diabetes and Endocrinology Service.

**ABOUT YOU**

**Behavioural Capabilities**
- Professional - ability to respond to and prioritise competing and often urgent requests in a calm and efficient manner. Excellent interpersonal skills and experience in establishing and maintaining internal and external working relationships
- Dedicated - Display professional and integrity while ebeing adaptable and flexible to accommodate change and provide responsive services to meet clients’ needs. Strong administrative and organizational skills with a high degree of drive
- Conscientious - self-directed with a high level of emotional intelligence, attention detail resulting in the provision of accurate service and data.

**Position Requirements/Qualifications**:
**Mandatory**
- CHS is leading the drive to digitally transform health service delivery in Australia through the implementation of a territory wide Digital Health Record. Computer literacy skills are required which are relevant to this role as you will be responsible for completing required documentation and becoming a proficient user of the Digital Health Record and/or other Information Technology systems; once proficient, you will need to remain current with changes, updates and contingencies.

**Highly Desirable**
- Interest in or working towards a certificate/diploma in office management/business.
- One year experience working in an administrative role.

**Desirable**
- Have an understanding of how the National Standards and Quality Health Service (NSQHS) indicators align with this role.
- Fulfil the responsibilities of this role as detailed in the CHS Exceptional Care Framework, Clinical Governance Framework, Partnering With Consumers Framework and all other related frameworks.
- Undergo a pre-employment National Police Check.
- Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

**Career interest categories**:
Administration and Governance
Healthcare, Medical and Allied Services

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